Walkin Drive |13th Sept 25 | Data Analyst | Hyderabad
3 weeks ago
HCLTech is Hiring for the Data Analyst Role
Interested candidates can attend a walk-in interview at the address below:
Date: 13th September 2025
Interview Timing: 11:00 AM - 3:00 PM
Walk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana
Work Location: Hyderabad
Work Schedule: 5 days in the office
Shifts: Rotational & Night Shifts
Transport Facilities: Provided
Roles & Responsibilities:
- Monitor Key Performance Indicators (KPIs) for scaled operations using reports, performance dashboards, and system-generated anomaly alerts.
- Analyze real-time/near-real-time performance data against business standards and identify issues/gaps in performance.
- Perform Root Cause Analysis (RCA) of anomalies detected for any underlying performance issues. Provide conclusions and reports on the details of drivers, leading indicators, and affected metrics.
- Observe the performance of specific systems and workflow streams, evaluate the information collected, and provide reports on any incidents that occur.
- Escalate gaps, identified issues, bugs, and outages to respective leads for business continuity responses.
- Trigger Next Best Actions (NBAs) based on business objectives and policies.
- Measure and report SLA performance for different teams and functional areas.
Skill Set Required:
- 1-5 years of customer service experience, including answering multiple phone lines and ticket-related communication in a Command Center work environment.
- Effective computer skills, including data entry and proficiency in MS Office Suite (Word, Excel, and Outlook).
- Ability to use multiple software applications simultaneously, with demonstrated knowledge of working over the internet and successfully navigating websites.
- Demonstrates effective, clear, and professional written and oral communication, with attention to detail.
- Experience in data analytics, visualization, and reporting.
- Advanced MS Excel skills.
Graduation is mandatory.
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Hyderabad, Telangana, India HCLTech Full time ₹ 6,00,000 - ₹ 12,00,000 per yearHCLTech is Hiring for the Data Analyst Role Interested candidates can attend a walk-in interview at the address below:Date: 13th September 2025Interview Timing: 11:00 AM - 3:00 PMWalk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081Work Location: HyderabadWork Schedule: 5 days in the...
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