Walkin Drive |13th Sept 25 | Data Analyst | Hyderabad

7 days ago

Hyderabad, Telangana, India HCLTech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

HCLTech is Hiring for the Data Analyst Role

Interested candidates can attend a walk-in interview at the address below:

Date: 13th September 2025

Interview Timing: 11:00 AM - 3:00 PM

Walk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081

Work Location: Hyderabad

Work Schedule: 5 days in the office

Shifts: Rotational & Night Shifts

Transport Facilities: Provided

Roles & Responsibilities:

  • Monitor Key Performance Indicators (KPIs) for scaled operations using reports, performance dashboards, and system-generated anomaly alerts.
  • Analyze real-time/near-real-time performance data against business standards and identify issues/gaps in performance.
  • Perform Root Cause Analysis (RCA) of anomalies detected for any underlying performance issues. Provide conclusions and reports on the details of drivers, leading indicators, and affected metrics.
  • Observe the performance of specific systems and workflow streams, evaluate the information collected, and provide reports on any incidents that occur.
  • Escalate gaps, identified issues, bugs, and outages to respective leads for business continuity responses.
  • Trigger Next Best Actions (NBAs) based on business objectives and policies.
  • Measure and report SLA performance for different teams and functional areas.

Skill Set Required:

  • 1-5 years of customer service experience, including answering multiple phone lines and ticket-related communication in a Command Center work environment.
  • Effective computer skills, including data entry and proficiency in MS Office Suite (Word, Excel, and Outlook).
  • Ability to use multiple software applications simultaneously, with demonstrated knowledge of working over the internet and successfully navigating websites.
  • Demonstrates effective, clear, and professional written and oral communication, with attention to detail.
  • Experience in data analytics, visualization, and reporting.
  • Advanced MS Excel skills.

Graduation is mandatory.

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