Walk-In Drive | Technical Chat Support | 27th Sept 25 | Hyderabad

1 week ago

Hyderabad, Telangana, India HCLTech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

HCLTech | Walk-In Drive | Technical Support | 27th Sept 25 | Hyderabad

Interested candidates can walk in for an interview on:

Dates: 27th Sept 25

Timing: 10:30 AM - 3:00 PM

Walk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081

Work Location: Hyderabad

Contact Persons: Ashish Durgapal

Please carry:

  • 2 Updated Resume
  • 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)

Technical Troubleshooting Support Executive (Blended Process)

  • Designation: Analyst
  • Experience Required: 1.5+ years

Perks & Benefits:

  • Shift Timings: Rotational Shifts
  • Working Days: 5 Days (Work from Office)
  • Week Offs: Saturday & Sunday Fixed Off
  • Cab Facility: Both Sides (chargeable)
  • Employment Type: Full-Time

Job Profile

Responsibilities

  1. Minimum 1 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process
  2. Willingness to work in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities.
  3. Open to working in 24/7 rotational shifts, including night shifts and weekends.
  4. Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms.
  5. Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.

Required Technical Skills

  • Basic knowledge of web page designing, HTML, CSS and JavaScript.
  • Proficient in multitasking and prioritizing tasks to meet deadlines.
  • Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics.
  • Excellent written and verbal communication, with the ability to adapt tone and style based on the audience.
  • Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.

Communication Skills

  • Excellent communication, organization, and client-facing skills.
  • Effective feedback delivery tailored to analysts' skills and tenure.

General Requirements for All Roles

  • Shift: US Shifts (Night Shifts)
  • Customer Service Skills: Empathy, ownership, and sincerity are crucial.
  • Qualification: Any graduate (we are not hiring undergrad or people with Internship experience)

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