Walk-In Drive | Technical Chat Support | 20th Sept 25 | Hyderabad

2 weeks ago

Hyderabad India HCLTech Full time

Job Description

HCLTech| Walk-In Drive | Technical Support | 20th Sept 25 | Hyderabad

Interested candidates can walk in for an interview on:

Dates:20th Sept 25

Timing:10:30 AM - 3:00 PM

Walk-In Address:Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081

Work Location:Hyderabad

Contact Persons:Ashish Durgapal

Please carry:

- 2 Updated Resume
- 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)

Technical Troubleshooting Support Executive (Blended Process)

- Designation: Analyst
- Experience Required: 1.5+ years

Perks & Benefits:

- Shift Timings: Rotational Shifts
- Working Days: 5 Days (Work from Office)
- Week Offs: Saturday & Sunday Fixed Off
- Cab Facility: Both Sides (chargeable)
- Employment Type: Full-Time

Job Profile

Responsibilities

1. Minimum 1 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process
2. Willingness to work in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities.
3. Open to working in 24/7 rotational shifts, including night shifts and weekends.
4. Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms.
5. Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.

Required Technical Skills

- Basic knowledge of web page designing, HTML, CSS and JavaScript.
- Proficient in multitasking and prioritizing tasks to meet deadlines.
- Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics.
- Excellent written and verbal communication, with the ability to adapt tone and style based on the audience.
- Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.

Communication Skills

- Excellent communication, organization, and client-facing skills.
- Effective feedback delivery tailored to analysts skills and tenure.

General Requirements for All Roles

- Shift: US Shifts (Night Shifts)
- Customer Service Skills: Empathy, ownership, and sincerity are crucial.
- Qualification: Any graduate (we are not hiring undergrad or people)

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