DesIDEA Software Technologies
3 days ago
Job Description :
- Manage the entire product lifecycle of JIRA, from implementation to maintenance and enhancements.
- Work with a Cross-Functional teams, Product Owners and Business Teams to gather requirements and inputs to establish Jira workflows, dashboards, and reports.
- Create and maintain JIIRA Configurations, and ensure security best practices are implemented
- Strong ability to communicate technical ideas and defend rationale for technical decisions
- Collaborate with Developers, QA, DevOps, and Business Users to manage the overall Jira Platform.
- Provide technical support and troubleshooting for the Jira Platform and application.
Develop and enhance JIRA workflows, permission schemes, notification schemes, customized pages for company-wide use.
- Jira Service Desk Product SME
- JIRA Service Desk Cloud product experience
- JIRA implementation experience
- JIRA cloud integration experience (integrating for authentication, services, REST API, etc
- ITSM knowledgeable
Outline Best Practice for :
- Incident Management
- Problem Management
- Change management
- Knowledge management
- Release Management
- Service Catalogue
- Critical Incident handling
- Asset Management using ITIL foundations as a framework
- Understand Service Desk out of the box capability
- Assess current workflows and processes in existing Service Desk versioning, and performing a gap analysis of requirements needed for successful implementation of Jira Service Desk
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