Quality Assurance, Monitoring

The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise. It comprises of four groups: (1) Control Assessment, (2) Call Listening, (3) Central Testing, and (4) Strategy, Governance & Automation (SG&A).

This role is part of the Central Testing team. The Control Assessment and Central Testing functions partner with the Control Owners and the In-business Control Teams to conduct all the M&T activities for the key controls in scope.

The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution team.

Responsibilities:

• Have a good understanding of the Risk & control framework and the underlying concepts on Risk Management
• Assist in performing the Quality check on the monitoring reviews that are defined per ARCM (Activity, Risk, Control & Monitoring)
• Document the quality fails, any learnings or issues that may arise and pass the feedback to the Supervisor
• Monitor the compliance of control as appropriate to the regulatory requirement. This could be mostly in the Medium to High complex reviews with an Inherent Risk rating of 1 or 2 (predominantly)
• Provide inputs during the Control & Monitoring Design Assessment (CMDA) to draft and define the procedures
• Involved in the assessment of the timeliness, accuracy and completeness of the MCA (Manager Control Assessment) through controls
• Coordinate the adherence to the MCA Standard through controls after the execution of a process
• Collaborating with onshore and offshore teams understanding the process changes if any and participate in trainings, meetings & etc.. Escalate any control failures
• Complete the quality check within a timely manner to complement the results submission timeline in the Risk & Control system
• Assisting in the creation and maintenance of reports for control tracking and analysis
• Identify risks across the business and organize cross-functional solutions
• Challenge the status quo of existing controls & identify opportunities for enhancement
• Additional duties as assigned

Qualifications:

• 5+ to 7 years of relevant work experience in Risk & Control domain viz. internal control/ quality check/ monitoring is required
• Past experience in control/ monitoring design would be an added preference but not essential
• Demonstrated analytical skills with follow-up and problem-solving capability
• Excellent written and verbal communication skills
• Ability to perform under pressure
• Ability to manage multiple tasks and priorities Ability to function independently
• Proficient in MS Office Word, Excel and PowerPoint applications

Education:

• Bachelor's/University degree

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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