Quality Assurance, Monitoring

The Central Control Capabilities function is responsible for driving Monitoring Testing M T of key controls across the enterprise It comprises of four groups 1 Control Assessment 2 Call Listening 3 Central Testing and 4 Strategy Governance Automation SG A This role is part of the Central Testing team The Control Assessment and Central Testing functions partner with the Control Owners and the In-business Control Teams to conduct all the M T activities for the key controls in scope The Central Testing function is primarily based out of Citi Service Centers in India It is structured along three verticals 1 M T Execution 2 M T Automation and 3 Strategy Governance The identified candidate for this role will be part of the M T Execution team Responsibilities Have a good understanding of the Risk control framework and the underlying concepts on Risk Management Assist in performing the Quality check on the monitoring reviews that are defined per ARCM Activity Risk Control Monitoring Document the quality fails any learnings or issues that may arise and pass the feedback to the Supervisor Monitor the compliance of control as appropriate to the regulatory requirement This could be mostly in the Medium to High complex reviews with an Inherent Risk rating of 1 or 2 predominantly Provide inputs during the Control Monitoring Design Assessment CMDA to draft and define the procedures Involved in the assessment of the timeliness accuracy and completeness of the MCA Manager Control Assessment through controls Coordinate the adherence to the MCA Standard through controls after the execution of a process Collaborating with onshore and offshore teams understanding the process changes if any and participate in trainings meetings etc Escalate any control failures Complete the quality check within a timely manner to complement the results submission timeline in the Risk Control system Assisting in the creation and maintenance of reports for control tracking and analysis Identify risks across the business and organize cross-functional solutions Challenge the status quo of existing controls identify opportunities for enhancement Additional duties as assigned Qualifications 5 to 7 years of relevant work experience in Risk Control domain viz internal control quality check monitoring is required Past experience in control monitoring design would be an added preference but not essential Demonstrated analytical skills with follow-up and problem-solving capability Excellent written and verbal communication skills Ability to perform under pressure Ability to manage multiple tasks and priorities Ability to function independently Proficient in MS Office Word Excel and PowerPoint applications Education Bachelor s University degree Job Family Group Controls Governance Oversight Job Family Quality Assurance Monitoring Testing Time Type Full time Most Relevant Skills Analytical Thinking Assurance Strategy Communication Constructive Debate Controls Assessment Controls Lifecycle Policy and Procedure Risk Remediation Stakeholder Management Other Relevant Skills For complementary skills please see above and or contact the recruiter Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View Citi s and the poster