Process Excellence Specialist Lead

2 days ago

Bengaluru, India r3 Consultant Full time

Position Summary: We are seeking a seasoned Process Excellence Specialist Lead responsible for driving operational excellence, continuous improvement, and process innovation within a shared services environment. This role is instrumental in fostering a culture of collaboration, data-driven decision-making, and efficiency across business functions. The ideal candidate should have a strong background in Lean Six Sigma methodologies, be passionate about improving business processes, and possess the ability to lead cross-functional initiatives. Experience in service-oriented industries or insurance domains is advantageous. Key Responsibilities: Champion a Continuous Improvement (CI) Culture Lead Kaizen, process standardization, Lean Six Sigma training, and project implementation. Data Analysis & Reporting Collect data, prepare analytical reports, and support data-driven improvement decisions. Change Management Serve as a change agent; identify inefficiencies and collaborate with delivery teams to eliminate waste and variation. Performance Metrics Oversight Monitor Balanced Scorecards, KPIs, and service level metrics; recommend corrective actions where necessary. Training & Development Design and deliver training modules to improve business process proficiency and excellence. Coaching & Mentorship Guide team leaders and process owners on using Lean tools and methods for future-state implementation. Lead Strategic Initiatives Execute PEX projects using DMAIC/Lean to drive measurable improvements. Project Impact Evaluation Ensure proper change management and benefit realization across operational sites. Cross-Functional Collaboration Work closely with internal and external stakeholders to support shared goals and improvement plans. Required Qualifications: Bachelor’s degree (any stream); Postgraduate preferred Lean Six Sigma Certification – Green Belt or Black Belt (Mandatory) Additional certifications in Project Management (PMP/Prince2) are a plus 8+ years of total industry experience with at least 3 years in process excellence roles Experience with DMAIC/DMADV, internal controls, finance operations, and data visualization Prior exposure to service delivery/insurance domain is a strong advantage Key Skills: Excellent communication, analytical, and problem-solving skills Hands-on experience with tools like Excel (Advanced), PowerPoint, Visio, Minitab, Power BI Strong proficiency in 5S, TPM, and Lean Six Sigma methodology Ability to lead transformation projects and engage cross-functional teams Comfortable working in a dynamic hybrid environment and flexible shifts Other Notes: This role is designed for professionals with leadership potential in a support function or CoE environment. Flexibility to travel (if required) The description is not exhaustive; additional responsibilities may be assigned as required.

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