SBL Knowledge Services | Sr. Executive- Client Relations | kochi

3 weeks ago

kochi, India SBL Knowledge Services Full time

Key Responsibilities:

  • Client Relationship Management: Build and maintain positive relationships with clients, acting as their primary point of contact and ensuring consistent, timely communication.
  • Issue Resolution: Handle client inquiries and complaints efficiently, providing solutions or escalating issues when necessary to ensure prompt resolution.
  • Proactive Client Engagement: Regularly check in with clients to assess their satisfaction, anticipate their needs, and suggest relevant products or services.
  • Client Feedback and Reporting: Collect and document client feedback to share with relevant teams, assisting in the continuous improvement of services and processes.
  • Service Monitoring: Monitor and track the delivery of services to ensure commitments to clients are met, and maintain a high standard of service quality.
  • Cross-functional Collaboration: Work closely with sales, operations, and technical teams to ensure client needs are understood and met.
  • Market and Product Awareness: Stay updated on company products, services, and market trends to offer clients informed guidance and recommendations.
  • Documentation: Maintain detailed records of client interactions, issues, and feedback in CRM systems to ensure accurate, up-to-date information for reference.


Qualifications:

  • Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
  • Experience: Minimum 2 years of experience in client relations, customer service, or account management.

Skills:

  • Strong verbal and written communication skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Strong organizational and multitasking skills.

Preferred Skills:

  • Experience in a customer-facing role
  • Familiarity with client retention strategies and upselling techniques.
  • Knowledge of digital communication tools (e.g., Zoom, Slack).

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