Sr. Executive- Client Relations
3 weeks ago
Build and maintain positive relationships with clients, acting as their primary point of contact and ensuring consistent, timely communication.Issue Resolution:
Handle client inquiries and complaints efficiently, providing solutions or escalating issues when necessary to ensure prompt resolution.Proactive Client Engagement:
Regularly check in with clients to assess their satisfaction, anticipate their needs, and suggest relevant products or services.Client Feedback and Reporting:
Collect and document client feedback to share with relevant teams, assisting in the continuous improvement of services and processes.Service Monitoring:
Monitor and track the delivery of services to ensure commitments to clients are met, and maintain a high standard of service quality.Cross-functional Collaboration:
Work closely with sales, operations, and technical teams to ensure client needs are understood and met.Market and Product Awareness:
Stay updated on company products, services, and market trends to offer clients informed guidance and recommendations.Documentation:
Maintain detailed records of client interactions, issues, and feedback in CRM systems to ensure accurate, up-to-date information for reference.
Qualifications:Education:
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.Experience:
Minimum 2 years of experience in client relations, customer service, or account management.Skills:Strong verbal and written communication skills.Excellent problem-solving and conflict-resolution abilities.Proficiency in using CRM software and Microsoft Office Suite.Ability to work independently and as part of a team.Strong organizational and multitasking skills.Preferred Skills:Experience in a customer-facing roleFamiliarity with client retention strategies and upselling techniques.Knowledge of digital communication tools (e.g., Zoom, Slack).
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Sr. Executive- Client Relations
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