Partnership and Alliance Manager

2 weeks ago

New Delhi, India Weekday AI Full time

This role is for one of the Weekday's clients Salary range: Rs - Rs (ie INR 11-20 LPA)Min Experience: 5 years Location: Delhi JobType: full-timeThe Partnership & Alliance Manager will be responsible for building, governing, and scaling a reliable partner ecosystem across multiple regions. This role focuses on vendor onboarding, commercial negotiations, service-level governance, compliance management, and cross-functional coordination to ensure high-quality, safe, and cost-effective operations. Requirements Key Responsibilities Partner Acquisition & Supply Development Identify, evaluate, and onboard partners in line with phased supply expansion plans. Negotiate commercial agreements including MoUs, rate cards, inventory allotments/blocks, cancellation policies, and payment terms. Build long-term, scalable partnerships aligned with operational demand. Governance & Performance Management Define, implement, and enforce SLAs covering service quality, timeliness, hygiene, safety, and customer experience. Maintain vendor scorecards and conduct quarterly business and performance reviews. Drive continuous improvement through corrective actions and incentive/penalty frameworks. Compliance, Safety & Risk Management Ensure all partners meet licensing, permit, GST, insurance, and applicable regulatory requirements. Oversee compliance with aviation, transport, and state-level regulations where applicable. Lead site audits, safety checks, and incident response readiness. Capacity Planning & Pricing Manage seasonal and event-based capacity planning aligned with demand cycles. Enable dynamic pricing structures in line with operational peaks, festivals, and pilgrimage schedules. Ensure optimal utilization and cost efficiency across partner networks. Financial Controls & Reconciliation Ensure accurate e-invoicing, timely reconciliations (T+5), and closure of commercial disputes. Manage bonus, penalty, and incentive mechanisms linked to partner performance. Coordinate closely with finance teams to maintain fiscal discipline. Systems & Digital Enablement Drive adoption of vendor portals for inventory, rates, blackout dates, document management, and digital KYC. Maintain high-quality partner content including photos, amenities, and service descriptions. Ensure consistent use of CRM, ticketing, and audit tools across partner operations. Stakeholder Management Liaise with external authorities, boards, and insurance partners. Collaborate with internal teams including Operations, PMO, Finance, Legal, and Customer Support to ensure seamless execution. Act as the central point of contact for alliance-related escalations and coordination. Must-Have Skills & Tools Strong expertise in partner contracting, negotiations, and SLA design . Experience creating operational playbooks and governance frameworks. Solid understanding of regulatory and compliance requirements. Advanced proficiency in Excel/Google Sheets ; basic SQL knowledge is a plus. Hands-on experience with CRM/Vendor Management systems (e.g., Zoho, Salesforce). Familiarity with e-sign tools , document management platforms (Drive/SharePoint), ticketing systems (Freshdesk/Zendesk), audit tools (SafetyCulture/iAuditor), and mapping tools . Skills Partnership Development · Strategic Alliances · Vendor Management · Contract Negotiation · SLA Governance · Compliance Management · Capacity Planning · Business Alliances

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