International voice Technical support

3 weeks ago

Hyderabad, India MRT Infotech Full time

Hiring for International voice Technical support (Bengali)

Qualification : Any graduate/undergraduates

Fresher : 2.8LPA

Experience : 4LPA(Depends upon last ctc 30% hike)

Rotational shifts and Rotational week offs

1 Way cab-25km (other way travel allowance)

working location: Hi-tech -city

Rounds of interview

  1. HR

  2. Svar

  3. voice versant

  4. Technical round

  5. Manager round

point of contact : Sharanya

number :

Roles and Responsibilities

  1. Technical Issue Resolution

Diagnose and resolve hardware, software, networking, and peripheral issues.

Provide support for HP devices such as laptops, desktops, printers, and enterprise products.

Utilize diagnostic tools and resources to analyze problems effectively.

  1. Customer Support

Offer remote or onsite assistance to customers or internal users.

Respond to service requests via phone, chat, email, or ticketing systems (e.g., ServiceNow, Remedy).

Maintain a high level of customer satisfaction through clear communication and timely updates.

  1. Documentation and Reporting

Record all troubleshooting steps and solutions in internal systems.

Create and update technical documentation or knowledge base articles for recurring issues.

Report critical or widespread technical problems to engineering or product development teams.

  1. Escalation Handling

Escalate unresolved issues to higher support levels (Tier 2/3 or Engineering).

Collaborate with cross-functional teams for issue resolution.

  1. Product Knowledge

Stay updated on new HP products, services, firmware, and drivers.

Understand warranty policies and service level agreements (SLAs).

  1. Maintenance and Updates

Guide users on software updates, driver installations, and system upgrades.

Support system configuration, reinstallation, or recovery as needed.

  1. Process Adherence and Quality Control

Follow internal processes, compliance rules, and security guidelines.

Maintain response and resolution times within SLA targets.

  1. Training and Collaboration

Assist in onboarding and mentoring junior support staff.

Participate in training sessions and knowledge-sharing meetings.

Documents Required like PC, CMM, Relieving letter , Offer letter , last 3 months pay slips

  • Technical Voice Support

    3 weeks ago

    Hyderabad, India Career Guideline Full time

    Technical Voice Support Location : Hyderabad Notice : Immediate joiner - 15 Days Role : Technical Support Process : Voice Process Experience : years of International Technical Support experience (Voice) Shift : US night shift Mode : Work from office (2 way cab provided ) CTC : Upto 8 LPA (No Negotiation) Qualification: Any Graduate Skills : Technical...

  • Technical Voice Support

    1 week ago

    Hyderabad, Telangana, India Career Guideline Full time ₹ 8,00,000 per year

    Technical Voice SupportLocation : HyderabadNotice : Immediate joiner - 15 DaysRole : Technical SupportProcess : Voice ProcessExperience : years of International Technical Support experience (Voice)Shift : US night shiftMode : Work from office (2 way cab provided )CTC : Upto 8 LPA (No Negotiation)Qualification: Any GraduateSkills : Technical support, SQL,...

  • International Voice Support

    2 weeks ago

    Hyderabad, Telangana, India Career Guideline Full time ₹ 3,50,000 - ₹ 6,00,000 per year

    International Voice SupportLocation : HyderabadRole : Customer Support ExecutiveProcess : Voice ProcessNotice : Immediate joiner to 30 DaysExperience : 2+ years of International voice process experienceShift : US night shiftMode : Work from office (2 way cab provided )CTCSenior process Executive ( 2+ years) : Upto 5.5 LPASubject Matter Expert (4+ years ) :...

  • International voice Technical support

    2 weeks ago

    Hyderabad, Telangana, India MRT Infotech Full time ₹ 28,00,000 - ₹ 40,00,000 per year

    Hiring for International voice Technical support (Bengali)Qualification : Any graduate/undergraduatesFresher : 2.8LPAExperience : 4LPA(Depends upon last ctc 30% hike)Rotational shifts and Rotational week offs1 Way cab-25km (other way travel allowance)working location: Hi-tech -cityRounds of interviewHRSvarvoice versantTechnical roundManager roundpoint of...

  • Technical Voice Support Executive

    3 days ago

    Hyderabad, India Subramaniam Hemamalini (Proprietor Of Live Connections) Full time

    Job Description Walk-In Drive: Technical Voice Support Executive Location: Gachibowli, Hyderabad Work Mode: Work from Office Walk-In Date: 14th October (Tuesday) Time: 9:30 AM sharp Venue: Live Connections, Navaketan Complex, Sarojini Devi Road, Madhuranagar, Kummari Guda, Shivaji Nagar, Secunderabad, Telangana, 500003 Position: Technical Voice Support...

  • Technical Voice Support Executive

    5 days ago

    Hyderabad, India Subramaniam Hemamalini (Proprietor Of Live Connections) Full time

    Job Description We are looking for Technical Voice Support Executives to handle customer calls and provide real-time assistance for technical queries. The role involves troubleshooting issues, offering accurate resolutions, and ensuring high-quality customer support in a fast-paced BPO environment. Title: Technical Voice Support Executive...

  • Technical International Voice Support

    1 week ago

    Hyderabad, Telangana, India Clarity Consulting Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job purpose:This is an entry level position, and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). Our applications are used by Deloittes Global Employer Services member firms and clients so the successful...

  • International Voice

    3 weeks ago

    Hyderabad, India Career Guideline Full time

    Currently we are looking for *International Voice Support ( SPE & SME role)* to join our team *Customer Support Executive* Hyderabad * 2+ years of International voice process experience * Package : Up to 5.5LPA for SPE, Up to 7.5LPA for SME * US night shift * Work from office * Notice Upto 30 Days * 2 way cab providing **Requirements:** * Qualification:...

  • International Voice

    2 weeks ago

    Hyderabad, Telangana, India Career Guideline Full time ₹ 5,50,000 - ₹ 7,50,000 per year

    Currently we are looking for *International Voice Support ( SPE & SME role)* to join our team*Customer Support Executive*Hyderabad* 2+ years of International voice process experience* Package : Up to 5.5LPA for SPE, Up to 7.5LPA for SME* US night shift* Work from office* Notice Upto 30 Days* 2 way cab providing**Requirements:*** Qualification: Under Graduate...

  • International voice(Customer support)

    3 weeks ago

    Hyderabad, India Career Guideline Full time

    Hiring for International voice(Customer support) Location : Hyderabad Shift : 24/7 (includes night shift) WFO Notice upto - 1month *NOTE : Graduate Only with excellent communication skills* Role : SPE - 1+yrs of exp in International voice - CTC UPTO 7LPA SME - 4+yrs of exp in International voice - CTC UPTO - 11LPA User Support Specialist Responsibilities:...