Solutions/Sales Engineer

2 weeks ago

Madurai, Tamil Nadu, India ExpansionJS Full time

About the role:

We're looking for a Solution Sales Engineer to join our team at Subcontractor Hub and ExpansionJS. In this role, you'll act as a critical link between our technical platform and the unique needs of our partners. Working closely with Account Managers, you'll support sales efforts, lead technical integrations, and ensure a seamless onboarding experience for customers.

This role blends technical expertise, problem-solving, and client communication, making it ideal for someone who thrives at the intersection of technology and customer success.

Key Responsibilities:

Customer Onboarding & Support

  • Lead partners through technical onboarding and platform setup.
  • Ensure workflows, data exchanges, and configurations align with partner requirements.
  • Troubleshoot and resolve technical issues to ensure a smooth customer experience.

Technical Integration

  • Design and implement integrations between Subcontractor Hub's platform and partner systems (APIs, data flows, automation, etc.).
  • Collaborate with partners' technical teams to gather requirements, solve issues, and ensure successful implementations.
  • Support pre-sales efforts through technical discovery, solution design, and proof of concepts.

Cross-Functional Collaboration

  • Partner with Sales to identify technical needs and opportunities during the sales cycle.
  • Provide product feedback to Engineering and Product teams based on customer use cases.
  • Create and maintain technical documentation and onboarding materials.

Continuous Improvement

  • Stay informed on industry trends, emerging technologies, and competitors.
  • Contribute to improving integration processes and internal best practices.

Required Qualification:

  • 3+ years in Sales Engineering, Technical Support, or Implementation in a SaaS or tech environment.
  • Strong understanding of APIs, data integration, and system workflows.
  • Excellent communication skills – able to translate technical topics for non-technical stakeholders.
  • Skilled at managing multiple projects and solving complex problems.
  • Familiarity with CRMs, ERPs, or workflow automation tools.
  • Industry knowledge in construction, home services, or finance is a plus.

Preferred Qualification:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Hands-on experience with integration tools like Zapier, Mulesoft, or RESTful APIs.
  • Working knowledge of project management tools (e.g., Jira, Trello).
  • Experience in a startup or high-growth tech environment.

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