Senior Engineer

Position Summary The purpose of the role is to provide end to end support to customers from installations of machines to breakdown and spares support Also responsible for aftermarket sales revenue for the territory Work Youll Do To Provide End to End support to customers from Installation of Machines to breakdown calls machine problem Spare Support Training for Machine Operating Processing Problem etc Coordinate for pre installation requirement with customer Developing Implementation of the Corrective Preventive actions for any Machine further ensuring the Global Action of All Machines Responsible for trouble shooting and providing solutions to overcome the problem Responsible for installation and servicing of all machines in the region Providing supports to customers for Mould Trial In House on Site for Machine Shipment Responsible for Assembly of Machines Machines operations at Customer Site Provide training to customers for the Machine Operating Trouble Shooting of Machine Issue Responsible for retention of existing customers and visiting customers regularly to ensure liaison converting them into repeat customers Submitting the Field return part to factory for analysis as well as to recover cost of warranty of the part Releasing flash for parts failure Ensure customer training and customer care visit Ensuring compliance to operational control procedure requirements maintain history file Generation of ERN Engineering Request Note for Modification in Machines Generation of Spare Parts Business Developing the Spare Parts recommendation Maintaining Machine History in Sales Force Preparing Submission of Service Report for each machine Maintaining Software Backup Hydraulics Circuits Bill of Material on Service Portal Providing Support Suggestions to Design Assembly Testing Team Developing the FOC Spare Kit to Support Sales Engineers Collection of Balance Payments for Spare parts Education Qualification Diploma Degree in Mechanical Electrical Polymer EngineeringExperience 5 - 10 Years of Experience in Service Maintenance Testing in Injection Molding M c Capital EquipmentWho we are Milacron is a global leader in the manufacture distribution and service of highly engineered and customized systems within the 27 billion plastic technology and processing industry We are the only global company with a full-line product portfolio that includes hot runner systems injection molding extrusion equipment We maintain strong market positions across these products as well as leading positions in process control systems mold bases and components maintenance repair and operating MRO supplies for plastic processing equipment Our strategy is to deliver highly customized equipment components and service to our customers throughout the lifecycle of their plastic processing technology systems Milacron is an Operating Company of Hillenbrand Hillenbrand NYSE HI is a global industrial company that provides highly-engineered mission-critical processing equipment and solutions to customers in over 100 countries around the world Our portfolio is composed of leading industrial brands that serve large attractive end markets including durable plastics food and recycling Guided by our Purpose xe2x80x94 Shape What Matters For Tomorrowxe2x84xa2 xe2x80x94 we pursue excellence collaboration and innovation to consistently shape solutions that best serve our associates customers communities and other stakeholders To learn more visit www Hillenbrand com EEO The policy of Hillenbrand Inc is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual s age race color sex religion national origin disability sexual orientation gender identity expression or veteran status Additionally Hillenbrand Inc and our operating companies are committed to being an Equal Employment Opportunity EEO Employer and offers opportunities to all job seekers including individuals with disabilities If you need a reasonable accommodation to assist with your job search or application for employment email us at recruitingaccommodations hillenbrand com In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying At Hillenbrand everyone is welcome to apply and Shape What Matters for Tomorrow