L2 iAM Support Engineer

1 week ago


ChennaiHyderabad, India Sitel Group Full time

Role : IAM Support Level 2


Key Responsibilities, Skills and Experience :


- 5+ years overall experience supporting a minimum of two or more IGA platforms, i.e. - SailPoint, Saviynt, Microsoft Entra ID Governance in a medium to large enterprise.


- Substantial development experience with configuring an IGA platform, i.e. - using custom rules, transforms and API commands to implement enhancements to the platform.


- Strong familiarity with releasing enhancements in an environment that uses change control and a sandbox\UAT instance before moving onto Production.


- Strong experience with configuring connectors to integrate the IGA platform with third party products, i.e. ServiceNow for access request fulfilment and SAGE\Workday for employee data aggregation.


- Strong experience with onboarding new applications using a role-based access control (RBAC) model.


- Producing and maintaining clear and concise documentation covering the SML process, custom configuration and user training guides.


- Good experience with developing custom audit reports for governance and oversight of various corporate applications and the types of access linked to these apps.


- Strong experience integrating with Microsoft technologies such as Active Directory and Azure Active Directory.


- Provide support and mentoring to the Level 1 analyst for any escalations and complex BAU tickets that requires more in-depth troubleshooting.


- Experience working in a global environment with colleagues from other IT teams with a vested interest in the Identity Management space.


- An adaptable team player with strong written and verbal communication skills and a can-do attitude is required.

(ref:hirist.tech)
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