Associate ITAM Specialist

4 weeks ago

hyderabad, India ServiceNow Full time
Job Description

Team

Come join the ITAM Content Management team that is committed to deliver customers across the globe with one single platform to manage all their IT Assets. A key requirement to support effective IT Asset Management is to normalize hardware and software discovery data and reconcile them towards an effective management of IT assets. These require a comprehensive library of hardware and software models from major manufacturers, as well as normalization rules. We are building a team to manage this content service, a critical component of our IT Asset Management solution. 

Role

You will be working on building and enhancing the content services, an integral part of our ITAM product that enables our customers to manager all IT assets and provides compliance position. 

What you get to do in this role:

  • Research on various Hardware Vendors, products, models and related content from the industry towards creating the required content library for our ITAM normalization service.
  • Interact with major publishers/manufacturers via various channels towards understanding their licensing models, product releases etc.
  • Transform the discovery data of End User, Data Centre & Network devices into actionable information which can be used for asset reconciliation, chargeback,   license management and ensure the quality and correctness.
  • Mentor a team of data analysts in researching of market information for various IT Hardware in the public domain, and normalize them into our content databases
  • Provide trainings to other members of the team in your areas of expertise
  • Design and build, manual and automated systems to keep the content data up-to-date where required.
  • Provide your inputs to Infrastructure team on various automation and infrastructure opportunities
  • Provide technical solutions for various challenges of managing content data, including development of tools & minor applications
  • Design and implement, processes and controls, to maintain and publish new content
  • Create and maintain ITAM content related process documents, project and knowledgebase related documentation
  • Support customer issue resolutions including interaction with customers and/or other internal teams where necessary

Qualifications

In order to be successful in this role, we need someone who has: 

  • 1 to 4 years of experience in IT Asset Management (Hardware and/or Software)
  • Candidate should have knowledge in hardware end user devices, data centre devices, network devices. Experience in ITAM industry with management of hardware assets for internal or external customers.
  • Understanding hardware products, models, lifecycles of various manufacturers & different hardware types as per United Nations Standard Products and Services Codes (UNSPSC).
  • Knowledge of various Hardware CI classes and Vendors like Cisco, Dell, HP, Lenovo etc. Good understanding of technologies like ESX, NetScaler, IronPort, Exadata etc.
  • Working knowledge of CMDB & ITAM tools like ServiceNow, Freshservice, Combodo -ITOP, BDNA, SNOW, FlexNet, SCCM, etc.
  • Implementation of CMDB stand-up projects is a big plus.
  • Strong communication and inter-personnel skills
  • Should have an eye for the details. Able to adapt to a highly research based environment that moves in a very aggressive pace
  • Content related: Any experience working in a Data Content based project is a big plus
  • Should have passion for researching and providing solutions for various challenges.

 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at  for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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