E-Commerce Fulfillment Specialist

2 months ago

Delhi, India Central Books Full time
Job Brief & Description
The Online Executive contributes to the growth of E-Commerce business by enhancing the customer experience, executing customer order fulfilment and maintaining the technology and infrastructure..
 School List Management: Collaborate with the sales team to obtain and audit the list of schools, confirming item requirements on a school-wise basis.
 Coordination: Act as the main point of contact between school administration and sales personnel to facilitate smooth communication and order management.
 Additional Requirements: Identify and document any additional school requirements and coordinate further orders as necessary.
 Purchase Orders: Ensure that Purchase Orders (PO) are created accurately against Sales Orders (SO).
 Pending Follow-ups: Follow up on pending book orders before sales, including sample book requests and updates.
 Physical MRP Updates: Regularly update and follow up with the warehouse team regarding physical MRP and stock verification against Delivery Challans (DC).
 Final Checklist: Provide a final checklist and necessary links to the operations team for order fulfillment.
 Dispatch Monitoring: Conduct regular follow-ups on dispatches for stationery and other assigned items.
 Bulk Uploads: Assist in bulk uploading school and bundle creation data.
 Link Management: Manage link approvals and changes as per school requests.
 Kit Confirmation: Confirm bundle and class-wise kit specifications and requirements.
 Data Maintenance: Maintain accurate records for assigned books and ensure checklist data is up-to-date.
 Reporting: Generate daily, weekly, and monthly reports, including consolidated sales reports.
 RMA Support: Provide support for Return Merchandise Authorization (RMA) processes.
 Order Creation: Facilitate order creation for bulk upload by schools.
 Training and Development: Train team members on processes and ensure that schools are assigned properly.
 Audit and Feedback: Conduct audits and re-verification of agent work and provide feedback to identify training needs.
Qualification: Graduation
Salary: 3.5 LPA per Annum

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