Senior Client success Manager
1 month ago
Location: Gurgaon
Work format: Full time work from office
Travel: Yes
Experience: 10- 18 Years
Industry experience: Strong SI/ Data Center/ Telco Industry experience.
Must have skills: Renewals
Required Experience:
Demonstrable experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment.
Demonstrable subject matter and services product expertise within sales and operations
Demonstrable experience in a Managed Services and/or Outsourcing environment.
Demonstrable experience for at least 1 year as Account P&L lead for large managed services / IT outsourcing contracts in a recognised IT services company
About the role:
• The Principal Client Success Specialist is a quota bearing role and builds and maintains the client relationship to drive value for the client and increased lifetime value for NTT.
• This role is responsible for multiple large-scale or complex (multi-service) contracts for complex or strategically important clients.
• As the primary post-sale point of contact for clients they drive client-facing activity through NTT’s Client Success Management Charters of Adoption, Expansion and Renewal.
• Acting as the clients trusted advisor they help the client realize value from their relationship with NTT and ensure the client’s relationship experience is a positive one.
• They are required to work in partnership with NTT’s sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal.
Radford reference:
• Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products.
• Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s). May recommend specific solutions to achieve customer’s desired result.
• Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products; accountable for client renewal and retention results. Ensures best practices are adopted for product use.
• May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.
Key Roles and Responsibilities:
Client Nurture / Relationship:
• Develop and maintain the relationship with client representatives to C-suite level, being recognised as the client’s ‘trusted advisor’ at NTT
• Act as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within NTT
• Facilitate regular business reviews with the client
Job Description:
Adoption Charter:
• Ensure the client is aware of, and is successfully adopting Offer features and increasing their usage of services (as appropriate)
• Proactively help the client to realize demonstrable value from the Offers and meet their original business (procurement) objectives
Expansion Charter:
• Drive up-sell of existing Offers/services and close the deals to achieve revenue targets
• Identify cross-sell opportunities (to extend NTT’s footprint with the client) and facilitate engagement with Sales/GTM functions to engage the client on these opportunities
Renewal Charter:
• Demonstrate the value delivered by NTT throughout the lifetime of the contract and drive a successful and on-time renewal
• Minimize churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process
Client Success Practice:
• Be an active member of the Regional and Global CS Management practice (including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the
• community)
• Responsible for Data Quality Management within own client portfolio
• Build and maintain Client Success Management skills and operating knowledge
• Build and maintain an up-to-date knowledge of NTT’s Offers
Knowledge, Skills and Attributes:
• Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to C-suite level
• Account planning and stakeholder mapping and management techniques
• Ability to interpret a client’s business strategy / plans and understand opportunities for NTT solutions/services
· Knowledge of NTT’s Offers and services, including the core functionality and features, linkage within NTT’s service portfolio, pricing structures, client benefits
· Ability to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight NTT’s expertise and differentiated offerings and position NTT’s ‘partnership”offerings with the client
· Strong sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals.
· Ability to execute on-time renewals with minimum volume or price churn
• Strong knowledge and understanding of IT service environment, service operations and ITIL practices
· Understanding of NTT’s high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams.
• Understanding of NTT’s billing processes and client invoicing linked to contracted services
· Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.
· Understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange
-
Senior Client Success Manager
4 weeks ago
Gurgaon, India NTT DATA Full timeTitle: Senior Client success Manager- SI / Telecom/ Data Center industry Location: Gurgaon Work format: Full time work from office Travel: Yes Experience: 10- 18 Years Industry experience: Strong SI/ Data Center/ Telco Industry experience. Must have skills: Renewals Required Experience: Demonstrable experience in a client-facing role in one or more...
-
Senior Client success Manager
1 week ago
Gurgaon, Haryana, India NTT DATA Full timeTitle: Senior Client success Manager- SI / Telecom/ Data Center industryLocation: GurgaonWork format: Full time work from officeTravel: YesExperience: YearsIndustry experience: Strong SI/ Data Center/ Telco Industry experienceMust have skills:RenewalsRequired Experience:Demonstrable experience in a client-facing role in one or more of Sales, Service or...
-
Senior Client success Manager
1 week ago
Gurgaon, Haryana, India NTT DATA Full timeTitle: Senior Client success Manager- SI / Telecom/ Data Center industryLocation: GurgaonWork format: Full time work from officeTravel: YesExperience: 10- 18 YearsIndustry experience: Strong SI/ Data Center/ Telco Industry experience.Must have skills: Renewals Required Experience:Demonstrable experience in a client-facing role in one or more of Sales,...
-
Client Success Associate
2 months ago
Gurgaon, India HIRINGNINJA Full timeThe key responsibilities of the Client Success / Product Consulting team are: - Providing consultation services to our clients to ensure smooth BAU. - Technical implementation for new clients and managing configurations for existing clients. Close collaboration with the Product team to look at the product enhancements. - Troubleshooting/ Technical...
-
Client Success Associate
1 day ago
Gurgaon, India HIRINGNINJA Full timeThe key responsibilities of the Client Success / Product Consulting team are: - Providing consultation services to our clients to ensure smooth BAU. - Technical implementation for new clients and managing configurations for existing clients. Close collaboration with the Product team to look at the product enhancements. - Troubleshooting/ Technical...
-
Client Success Partner
7 days ago
Gurgaon, Haryana, India Gartner Full timeDescription:About the role (#LI - SG3)The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the...
-
Client Success Associate
3 weeks ago
Gurgaon, India Gartner Full time**Description**: **About the role**: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the...
-
Client Success Associate
1 week ago
Gurgaon, India Gartner Full time**Description**: **What makes Gartner a great place to work?** We're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights. Campaign Corporate Equality Index and a Best Place to Work for Disability...
-
Client Success Associate
1 week ago
Gurgaon, Haryana, India Gartner Full timeAbout the team: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in...
-
Client Success Associate
1 week ago
Gurgaon, Haryana, India Gartner Full timeDescription:What makes Gartner a great place to work?We're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights. Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the...
-
Client Success Associate
1 week ago
Gurgaon, Haryana, India Gartner Full timeDescription:About the team:What you'll do: Build, develop and manage relationships with a variety of clients ranging from senior Clevels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilisation of their Gartner subscription; resulting in customer satisfaction,...
-
Senior Client Manager
1 day ago
Gurgaon, India NTT Full timeMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can grow, belong and thrive.Your day at NTT DATAThe...
-
Intern, Client Success
3 weeks ago
Gurgaon, India Do Your Thng Full time**Intern, Client Success** **Requirements**: What we’re looking for: - Excellent Communication skills, both written & verbal - Willingness to learn in a fast-paced start-up culture - Should be available for a duration of 2 months What will you experience at DYT? - flexible and fun work culture - great work peeps - 5-day work - flat organization...
-
Senior Client Manager
3 weeks ago
Gurgaon, Haryana, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Senior Client Manager
1 month ago
Gurgaon, Haryana, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Senior Client Manager
1 week ago
Gurgaon, Haryana, India NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Client Success Associate
3 weeks ago
Gurgaon, India Gartner Full time**Description**: **About the team**: **What you'll do**: - Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilisation of their Gartner subscription; resulting in...
-
Intern, Client Success
1 week ago
Gurgaon, Haryana, India Do Your Thng Full timeIntern, Client SuccessRequirements:What we're looking for: Excellent Communication skills, both written & verbal Willingness to learn in a fastpaced startup culture Should be available for a duration of 2 monthsWhat will you experience at DYT?- flexible and fun work culture- great work peeps 5day work- flat organization structureJob Category:Client...
-
Senior Client Manager
1 month ago
Gurgaon, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...
-
Senior Client Manager
3 weeks ago
Gurgaon, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...
