Client Success Associate

2 weeks ago


Gurgaon, India HIRINGNINJA Full time

The key responsibilities of the Client Success / Product Consulting team are:

- Providing consultation services to our clients to ensure smooth BAU.
- Technical implementation for new clients and managing configurations for existing clients. Close collaboration with the Product team to look at the product enhancements.
- Troubleshooting/ Technical investigations for day-to-day issues. Stakeholder management.
- **Designation **:Senior Associate - Client Success

**Location**: Gurgaon

**Working Hours**:UK (1pm-10pm IST/ 3pm-12am IST) & US hours (5:30pm-2:30am IST/ 6:30pm-3:30am IST). Please note that it would be a rotational UK/US shift**

**Relevant Experience **:7 - 9 years

**Role Purpose**:To be a part of dedicated Product Consulting team to support BAU activities and future business initiatives. Support the product usage and develop operational processes around the same.

**Required Qualification**:Engineering or equivalent IT degree

**Mandatory Skill Sets**

1. Strong fundamentals in RDBMS - PL/SQL, SQL SERVER 2008/2012/2016 (T-SQL) and exposure to deployment/source control tools (Jenkins/Octopus & SVN/GIT/TFS)

2. Excellent understanding of Capital Markets / Asset Management Operations / Investment Banking

**Added Advantage**

1. Certification in SQL/Oracle

2. Capital Markets/Functional certifications

3. Advanced Excel skills/VBA/ Python scripting/ RPA

4. Certification in Incident Management

**Key Deliverables/Tasks**

2. Troubleshoot, investigate and resolve Data/Application/API/SFTP issues and errors reported by Users. This involves thorough investigation of logs, audit and complex database analysis.

3. Coordinate with the Asset Manager users and Brokers for understanding their issues/ requirements and work on specific requirements for Data/Configuration changes.

4. Own the process for any data/configuration changes in the production environment. Such changes require good SQL understanding and excellent DB analytical skills with extensive use of SQL scripting. Utilise change /release management systems eGectively and suggest improvements to the procedures and processes to cope with a rapidly evolving system environment.

5. Be part of and drive implementation projects for new Clients and work on new client requirements with Implementation team.

6. Conduct Demo/Trainings for clients & develop knowledge base and in-depth documentations.

8. Work closely with development and testing teams in new product development and existing product enhancements (e.g. driven through JIRA, parallel projects)

9. Peer review SQL code and mentor colleagues with less SQL experience

**Job Types**: Full-time, Permanent

**Salary**: ₹1,500,000.00 - ₹2,500,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- UK shift
- US shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Speak with the employer**
+91 9795635932



  • gurgaon, India Infosec Ventures Full time

    Sr. Associate / Associate - Customer SuccessWho are we looking for?Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results...


  • Gurgaon, India Gerson Lehrman Group Full time

    Member Solutions Associates are responsible for delivering **exceptional customer support** for and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals. This is a fast-paced customer service position in which...


  • Gurgaon, India Gerson Lehrman Group Full time

    We bring the power of insight to every great professional decision. The Client Solutions Associate will be responsible for managing and executing primary research deliverables to add value to GLG clients, globally. Associates gain a fundamental understanding of GLG’s business model and client base through close coordination with senior members of the...


  • Gurgaon, India Builder.ai - What would you Build? Full time

    The key responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, he/she will work directly with clients to help solve their problems and ensure their satisfaction while they are an...

  • Client Partner

    2 weeks ago


    gurgaon, India Iris Software Inc. Full time

    Role : Client Partner SalesLocation : GurugramResponsibilities:· Overall engagement management responsibility for one or more Financial Services ( banking ) Global Capability Centers (GCC)/ Global Inhouse Centers (GIC)/ Captive Organizations (CO)· Establishing and developing trusted partner relationships with executive and senior technology and operations...

  • Customer Success

    7 days ago


    Gurgaon, India Fretron Private Limited Full time

    **Roles and Responsibilities**: - Assist the Customer Success (CS) Team in managing clients to the best of their abilities. - Working with the CS team for each of the Client's life-cycle stages i.e. Onboarding, Adoption, Engagement, Data analysis, Value Delivery (regular and custom reports, business analysis) - Clearly communicate and guide customers on...


  • Gurgaon, India Cepheid Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Associate

    4 weeks ago


    Gurgaon, India Vialto Partners Full time

    Company Description At Vialto we create the connections that build global careers and societies, bridging the gap between people and their aspirations. As the world of work continues to evolve, we are bringing together the individuals, ideas and technology to unlock business and human growth. **Job Description**: The tasks, roles and responsibilities...


  • Gurgaon, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...


  • Gurgaon, India Standard Chartered Bank Full time

    Role Responsibilities Business Manage the assigned portfolio for NTB Onboarding and CDD/GIC /SRAF reviews Onboarding within TAT Manage the end to end onboarding process till S2B implementation Timely initiation and completion of all horizon cases including trigger reviews Understand the risk framework and keep abreast of all relevant policies,...


  • gurgaon, India Standard Chartered Bank Full time

    Role Responsibilities Business Manage the assigned portfolio for NTB Onboarding and CDD/GIC /SRAF reviews Onboarding within TAT Manage the end to end onboarding process till S2B implementation Timely initiation and completion of all horizon cases including trigger reviews Understand the risk framework and keep abreast of all relevant...


  • Gurgaon, India HEADWAY KREATIONS PVT LTD Full time

    Requirement : Only Female apply A Client Relations Specialist plays a crucial role in maintaining and enhancing the relationship between a company and its clients. This position requires an individual with good communication skills (English & Hindi) and a wealth of experience in effectively managing and handling clients. The primary responsibility of a...


  • Gurgaon, India Vandved Search Full time

    Job Title: Business Development Manager-Client Acquisition (Indian Clients) Location: Gurgaon Shift Timings: 9.30 AM- 6.30 PM **Responsibilities**: - Develop and implement a business strategy to drive growth, revenue and profits for the Recruitment and Indian Staffing Business. - Proactively initiate contact with potential clients. - Identify and develop...

  • Associate

    4 weeks ago


    Gurgaon, India Vialto Full time

    Job Title- Associate, Direct Tax Company Description Vialto Partners is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and colleagues. Our teams help companies streamline and effectively...

  • Associate

    4 weeks ago


    Gurgaon, Haryana, India Vialto Full time

    Job Title- Associate, Direct Tax Company Description Vialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and colleagues. Our teams help companies streamline and effectively manage...

  • Dc Associate

    7 days ago


    Gurgaon, India Milliman Full time

    Job Details Description Job Summary: The Associate is responsible for operational tasks associated with defined contribution plans in compliance with plan provisions. The Associate assists in maintaining payroll administration, participant & plan level defined contribution activities and special projects. The Associate will be expected to pursue continued...

  • Db Associate Trainee

    4 weeks ago


    Gurgaon, India Milliman Full time

    Job Details Description Job Summary: The Associate Trainee is responsible for operational tasks associated with defined benefit plans in compliance with plan provisions. The Associate assists in maintaining pension data, payment, payroll administration and calculates benefits. Duties/Responsibilities: - Responsible to review documents and compile indexes...


  • gurgaon, India CarDekho Group Full time

    1. Lead and grow revenue from accounts that have high growth potential. On board new clients and categories.2. Be responsible for selling multiple products & services to new/ existing clients, such as Digital Advertising Solutions, Digital Lead Gen Services, Branded Content & Creative Services, and Tech Solutions & Services3. Identify, ideate and develop new...

  • Associate/ Manager

    7 days ago


    gurgaon, India Talentfit.in Full time

    This requirement is for a matchmaking community/platform to connect global Indians. It is initiated by successful entrepreneurs from Princeton University and backed by the biggest names in technology.Responsibilities for the first 6 monthsAs an Associate/Manager - Business Development, the initial three months will primarily focus on proactive outreach and...


  • Gurgaon, India The OmniJobs Full time

    Job Title: Customer Support Associate (Fresher) Location: Noida, Uttar Pradesh Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Associates. As a Fresher Customer Support Associate, you will play a vital role in ensuring exceptional customer satisfaction and providing effective resolutions to...