Customer success specialist
4 weeks ago
Position OverviewThe Customer Success Executive will be responsible for building strong relationships with clients,ensuring their satisfaction, driving adoption of products/services, and supporting long-term retentionand growth. The role requires excellent communication, problem-solving, and coordination skills todeliver a seamless customer experience.Key ResponsibilitiesAct as the primary point of contact for assigned customers, ensuring timely resolution of queriesand issues.Drive product adoption and usage by understanding client requirements and providingguidance/training.Proactively monitor customer health and take steps to enhance customer engagement andsatisfaction.Coordinate with internal teams (Support, Product, Operations, Payroll/HRMS etc.) to addresscustomer needs and escalations.Track and manage customer lifecycle, including onboarding, engagement, renewal, andupselling opportunities.Maintain accurate records of client interactions and feedback to support businessimprovements.Share insights with Product/Operations teams to influence product roadmap and serviceenhancements.Support Quarterly Business Reviews (QBRs) and periodic check ins with key accounts.Ensure customers derive maximum value from the company’s offerings, helping them achievetheir business goals.Job requirementsStrong communication and interpersonal skills.Customer-oriented mindset with problem-solving abilities.Ability to handle multiple accounts and prioritize effectively.Good understanding of Saa S / Payroll / HRMS.Analytical thinking and attention to detail.Proficiency in MS Office, CRM toolsBachelor’s degree in Business Administration, HR, Commerce, or a related field.0–3 years of experience in Customer Success / Client Service / Account Management.Freshers with strong communication skills and customer orientation may also be considered.Paybooks is on a mission to make HCM & payroll simple and delightful for businesses. Since 2012, wehave helped 3,000+ businesses across India in automating their payroll, staying compliant with laws, anddelighting their employees. Paybooks is a part of Trans Perfect family of companies, the world’s largestprovider of language and technology solutions for global business with offices in more than 100 citiesworldwide.
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Customer Success Specialist
4 weeks ago
Bengaluru, India Studium Full timeCustomer Success Specialist – Bangalore, India Location: Bangalore (On-site; no WFH/hybrid option) Employment Type: Full-time Industry: SaaS | EdTech | Higher Education Quality Assurance Reports To: Head – Customer Success CTC - Rs. 3 Lacs to 6 Lacs About Studium Studium is India’s most advanced accreditation intelligence platform. We help...
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Customer success specialist
4 weeks ago
Bengaluru, India Studium Full timeCustomer Success Specialist – Bangalore, India???? Location: Bangalore (On-site; no WFH/hybrid option)???? Employment Type: Full-time???? Industry: Saa S | Ed Tech | Higher Education Quality Assurance???? Reports To: Head – Customer SuccessCTC - Rs. 3 Lacs to 6 Lacs About StudiumStudium is India’s most advanced accreditation intelligence platform. We...
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Customer Success Specialist
4 weeks ago
Bengaluru, India Studium Full timeCustomer Success Specialist – Bangalore, IndiaLocation: Bangalore (On-site; no WFH/hybrid option)Employment Type: Full-timeIndustry: SaaS | EdTech | Higher Education Quality AssuranceReports To: Head – Customer SuccessCTC - Rs. 3 Lacs to 6 LacsAbout StudiumStudium is India’s most advanced accreditation intelligence platform. We help universities and...
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Customer Success Specialist
4 weeks ago
Bengaluru, India Studium Full timeCustomer Success Specialist – Bangalore, IndiaLocation: Bangalore (On-site; no WFH/hybrid option)Employment Type: Full-timeIndustry: SaaS | EdTech | Higher Education Quality AssuranceReports To: Head – Customer SuccessCTC - Rs. 3 Lacs to 6 LacsAbout StudiumStudium is India’s most advanced accreditation intelligence platform. We help universities and...
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Customer Success Specialist, Advertising
1 week ago
Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCustomer Success Specialist Profile: Fueled by our customers and business growth, we're looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product. The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth...
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Customer Success Specialist
4 days ago
Bengaluru, Karnataka, India WorkSpan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob SummaryWe're looking for a proactive and empathetic Customer Success Specialist to join our team and ensure our clients achieve maximum value from our products and services. You'll be the trusted advisor and advocate for our customers, helping them succeed while driving retention and growth.Key ResponsibilitiesBuild strong relationships with customers...
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Customer Success Specialist, Advertising
2 weeks ago
Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...
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Customer Success Specialist, Advertising
5 days ago
Bengaluru, Karnataka, India CommerceIQ Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...
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Customer Success Specialist II
1 week ago
Bengaluru, Karnataka, India Rubrik Security Cloud Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCustomer Success Specialist IILocation: BangaloreShift:- EST (5:30 P.M IST- 2:30 A.M IST)Job Description:Customer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik's SaaS products and technology....
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Customer Success Specialist
3 days ago
Bengaluru, Karnataka, India Orca Security Full time ₹ 6,00,000 - ₹ 12,00,000 per yearLocation: India (remote) Big Ideas. Real People.At Orca, we believe that in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, have quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you're ready to join an amazing team of...
