Sales Trainer
2 months ago
Position - Sales Trainer
Location – Mumbai (West Malad)
Job Responsibilities
- Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up
- Training new employees in areas including sales training, product knowledge, customer communications and internal systems
- Responsible for providing product knowledge on Health Insurance to all new joiners.
- Delivering product training (including selling skills, soft skills, and objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
- Assist in delivery of on-going training programs
- Evaluate training and report on trainees
- Reviewing trainee's performances and preparing participants’ score sheets
- Arrange for follow-up training, or report following training sessions
- Timely & constructive feedback and counselling of the trainees
- Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc
Desired Skills:
- Required from a training background
- Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
- Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
- Ability to communicate and resolve issues that affect Performance Criteria
- Ability to handle escalations from employees
- Ability to escalate issues to their supervisor or other internal departments
- Demonstrated language fluency in Marathi, English, Hindi & other regional language would be a plus.
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