Delivery Lead

4 weeks ago

Bengaluru, India Apna Full time

apna

Since 2019, apna has connected over 60 million jobseekers with more than 250,000 enterprises and small businesses across India. Founded by Nirmit Parikh, a Stanford graduate and serial entrepreneur who recognized the challenges in entry-level hiring, apna has rapidly grown to become India's fastest unicorn in 2021—achieving this milestone in just 21 months.

Backed by marquee global investors - Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV, we're revolutionizing livelihood creation across India.

Role Summary:

Join a stealth-mode moonshot under the parent company — a deeply technical initiative: foundational voice infrastructure for the enterprise. This isn't just deployment work — it's about shaping how voice-first AI agents power real business outcomes across BFSI, Telecom, and beyond.

You'll lead client delivery from the front: architecting Agentic Voice AI deployments, owning integrations, managing forward-deployed engineers, and unlocking adoption. This role sits at the intersection of product, engineering, and execution. You're the connective tissue between what's promised and what's realized — and how fast it scales.
. You'll be the primary owner of solution delivery, client usage success, and ongoing growth.

Location: Bangalore (Work from Office - Domlur)

Requirements

Responsibilities:

  • Own end-to-end voice agent deployment: from scope to CRM integration
  • Lead client solutioning alongside Sales (pre-sale + delivery)
  • Manage 2 FDs (Forward Deployed Engineers) and ensure quality/timely delivery
  • Drive usage and identify upsell opportunities to reach $200K+ ACV
  • Partner with Sales on MSA closure and multi-functional delivery alignment

Ideal Persona:

  • Delivery Manager/Product/Program Manager with 5-8 years
  • Relevant Experience Necessary with Voice AI / Agentic - Gen AI and Conversational AI platforms, Products and Projects
  • Experience leading client-facing implementations in SaaS or AI/ML companies
  • Has managed a team of engineers (2–5) and understands CRM/API integrations

Metrix:

  • 10–12 deployments/year
  • ≥ 90% of committed usage realized in first 60 days
  • $200K+ ACV expansion in 50%+ of accounts

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