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Assistant Manager Sales

2 months ago

india Radisson Hotel Group Full time
Job Description

Designation:

Assistant Manager Sales

Department:

Sales and Marketing

Reports To:

General Manager

Effective Date:

Purpose:

To achieve hotel revenue, profit and customer satisfaction goals by negotiating group business and co-ordinating the execution of the business with other departments.

CONSTITUENTS

§ Guests

§ Employees

§ Meetingplanners, corporate customers

§ Hotel Owners

§ ManagementTeam

§ Vendors

INDICATORS OF SUCCESS

§ Achievementof customer satisfaction and loyalty goals

§ Achievementof financial goals (GOP, Sales Revenue)

§ Achievementof revenue and market share goals

§ Achievementof employee engagement survey and retention goals

AREAS OF RESPONSIBLITY

Participatesin the development and implementation of business strategies for the hotelwhich are aligned with Radisson Hotel Group’s overall mission, vision valuesand strategies

§ Develops andimplements strategies for achieving individual sales goals

Achievesmarket share and revenue goals by working with the Director of Sales andMarketing on individual and team goals within assigned market segments

§ Developsdata and recommends programs to meet clients' needs

§ Preparesproposals and contracts that are geared to maximize profit while satisfyingclient needs

§ Solicitsfiles on a timely basis to confirm business

§ Uses outsidesales calls, prospecting, hotels tours and hosting of clients to solicit newbusiness

§ Contactsin-house customers to retain and grow existing business, repeat bookings orreferrals to other Radisson Hotel Group Hotels

§ Reviewsindividual and team goals on a weekly basis; recommends and takes appropriateactions to achieve objectives in key result areas

§ Ensure allmaterials used are in accordance with brand standards

Maintainsproper flow of information to sales team, reviews sales work file of assignedaccounts

§ Communicatesclients' requests to all departments in an effective and timely manner

§ Insuresmaximum occupancy on a daily basis by performing follow-ups on progress ofgroups booked with events services team

§ Assists withthe completion of monthly booking report(s)

§ Preparesreports as necessary to improve management decision making and criticalevaluation of work activities

Creates 100%guest satisfaction by providing the Yes I Can experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations

§ Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service

§ Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems

§ Provides YesI Can genuine hospitality and teamwork on an ongoing basis

§ Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performsother duties required to provide the service brand behavior and genuinehospitality

Adheres tohotel policies and procedures

§ Keep Managerpromptly and fully informed of all problems or unusual matters of significance

§ Maintains ahigh standard of personal grooming at all times in order to represent the Hotelin the best possible manner, reflecting the public role of the position

§ Be familiarwith objectives, strategies, action plans and other marketing relatedinformation contained within the Hotel annual business plan

§ Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objectivesof this position

§ Maintains afavourable working relationship with all other hotel employees to foster andpromote a co-operative and harmonious working environment

§ At all timesprojects a favourable image of the Hotel to the public

§ Performother duties as requested by the General Manager or Director of Sales andMarketing

REQUIREMENTS

§ Minimum one- three years hotel sales experience

§ Local marketknowledge preferred

§ High schooldiploma required, bachelor’s degree preferred

§ Experiencemanaging to brand standards

§ Able tocollaborate effectively with other hotel employees and managers to ensureteamwork

§ Generalknowledge of contract laws

§ Proficientcomputer skills including Microsoft Office suite

§ Strongverbal and written communication skills

§ Strongnegotiation skills

§ Ability totravel