ServiceNow Eng lead

1 month ago

Bengaluru, India Tech Mahindra Full time

Hi All,

This is for the role of Tech lead-ServiceNow Eng lead - VAM.

Position Overview:

As a ServiceNow developer, you will be responsible for design and development of ServiceNow platform and solutions. You will work as part of an evolving Agile DevSecOps Team to rapidly design, secure, build, test, release and support new technology enabled capabilities. This role would require close collaboration with Design and Engineering Lead, Other Architects, Engineers, InfoSec Consultants, Product Managers & Owners, and internal customers.


Essential Functions of the Job:

  • Design and implement platform solutions to meet and exceed expectations of key stakeholders
  • Secure and automate solutions through collaboration with InfoSec and Engineering resources
  • Proactively evolve and apply DevSecOps methodologies, standards and leading practices
  • Ensure re-use through consumption and expansion of shared platform technology assets
  • Apply architectural standards/principles, global product-specific guidelines, security standards, usability design standards, as approprioate.
  • Ensure quality through use of manual and automated controls
  • Provide insight and direction on roles and responsibilities required for platform/product operations
  • Identify, communicate and mitigate Risks, Assumptions, Issues and Decisions throughout full lifecycle
  • Consider the art of the possible, compare various options based on feasibility and impact
  • Provide support effectively for the solutions that are developed.


Skills Requirements:

  • Must be able to communicate fluently in English, both written and verbal
  • Excellent interpersonal communication and organizational skills to contribute as a member of global, distributed teams focused on delivering quality services and solutions
  • Strong Implementation experience on all Core Module, Including ITBM & Integration with third party tools
  • Java Scripting knowledge and hands on experience on it.
  • Hands-on with ITIL Process implementation is good to have.
  • Service-now for custom Application Design & Development.
  • Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.
  • Hands-on design, development and deployment experience with the Service-now platform.
  • Hands-on migrating data from different tools into ServiceNow.
  • Good at creating required information for Reporting and Dashboards
  • Knowledge of ITIL methodologies and processes.
  • Demonstrate ability to rapidly learn new and emerging technologies
  • Operational abilities including early life support and driving root cause analysis and remediation


In doing all of the above, they need to ensure that they do this:


  1. In an inclusive and supportive manner, irrespective of age, race/ethnicity, gender, sexual orientation, religion, (dis-)ability and location.
  2. They manage any direct reports in-line with EY policies and standards
  3. They work with indirect reports in other EY teams in a respectful and supportive manner



Required Experience:

  • Bachelor’s Degree or equivalency (CS, CE, CIS, IS, MIS, or engineering discipline)
  • 6+ years of ServiceNow experience
  • Experience in the following areas:
  • Domain separation
  • Creation of script based Assignment and Approval rule.
  • Creation of Business Rule, UI Action by using Glide script.
  • Creation of Glide Record object and use of several other important objects as these objects are created for you when your script is called.
  • Creation of custom related list.
  • Creation of Access Control List with the help of Scripting.
  • Creation of Script based UI Policy and Client Script.
  • Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate
  • Querying the table by using Glide Record
  • Debugging script, working with complex Log Files.
  • Creating and customizing UI and pages using Jelly
  • Render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly
  • Designing of Macros and Formatters.
  • Web Service Integration
  • Use of Import Sets for data loading from external file or database to the service-now.com



Desired Experience:

Delivery using modern methodologies especially SAFe Agile, Iterative, Waterfall, etc.


Desired Certifications:

  • ServiceNow System Administrator (Mandatory)
  • ServiceNow Implementation Specialist
  • ServiceNow Application Developer

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