Assistant Manager

1 month ago


Greater Bengaluru Area, India Cashfree Payments Full time

We are looking for a skilled Lead/Assistant Manager to oversee the relationships of the company with its Marquee clients. You will be responsible for obtaining and maintaining long-term relationships with key merchants by comprehending their requirements.

The ideal candidate will be apt to build strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute to sustaining and growing our business to achieve long-term success.


What You Will Do:

  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • To gain conceptual clarity on the usage of Cashfree products & be familiar with all the features of the products and dashboards
  • Gain contextual familiarity with various issues that Merchants can encounter and also have an understanding of issue resolution
  • Proactively monitor the business performance of key merchants and reach out to relevant internal teams to resolve issues identified
  • Monitor and accelerate response speeds, resolution speeds and quality of interactions by various support teams on tickets/issues raised by the merchants
  • To pick cases with very high interactions and own it up and solve it
  • Intervene and solve big ticket items of merchants faster
  • Collaborating with relevant back-end teams escalating accordingly if required to solve issues pending on them.
  • To meticulously take note of merchant requests, assess feasibility and work with relevant backend teams to fulfil the requirements on time
  • For significant issues get RCAs done by responsible teams and drive permanent fixes for the same.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Drive great C-sat and NPS of key accounts managed

What You Will Need:

  • 3-5 years of relevant experience in Key Account Management/ Customer Success
  • Should have experience in handling L2 & L3 escalations & priority issues



  • Greater Bengaluru Area, India IndiQube Full time

    Company Description IndiQube is a provider of workspace solutions for Enterprises, Unicorn start-ups, Offshore Development Centres & Solopreneurs in the Greater Bengaluru Area. They offer a smart building experience with scalability and flexibility to help emerging companies thrive. IndiQube provides a unique ‘office in a box’ experience encompassing...

  • Assistant Manager

    1 month ago


    Greater Bengaluru Area, India Cashfree Payments Full time

    We are looking for a skilled Lead/Assistant Manager to oversee the relationships of the company with its Marquee clients. You will be responsible for obtaining and maintaining long-term relationships with key merchants by comprehending their requirements. The ideal candidate will be apt to build strong relationships with strategic customers. You will be able...

  • Personal Assistant

    4 months ago


    Bengaluru, India FOR MANAGER Full time

    **Job Types**: Full-time, Regular / Permanent **Salary**: ₹30,000.00 per month **Benefits**: - Food provided - Health insurance Schedule: - Day shift - Evening shift - Weekend availability Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's...


  • Greater Delhi Area, India Kopi Kenangan Full time

    Kopi Kenangan, the first SEA F&B Unicorn, with more than 950 coffee retail chain across Indonesia, Malaysia and Singapore is hiring a Assistant Brand Manager in Gurgaon Delhi, India.As a Assistant Brand Manager at Kenangan Coffee India, you will play a pivotal role in shaping and executing our brand strategies to drive brand penetration; transactions &...


  • Greater Delhi Area, India Kopi Kenangan Full time

    Kopi Kenangan, the first SEA F&B Unicorn, with more than 950 coffee retail chain across Indonesia, Malaysia and Singapore is hiring a Assistant Brand Manager in Gurgaon Delhi, India . As a Assistant Brand Manager at Kenangan Coffee India, you will play a pivotal role in shaping and executing our brand strategies to drive brand penetration; transactions &...


  • Greater Bengaluru Area, India Grant Thornton INDUS Full time

    About Grant Thornton:Grant Thornton is collaborative, entrepreneurial and on the move. As part of a dynamic global organization of 52,000 people serving clients in more than 135 countries, we have the agility and focus it takes to be a leader.Founded in Chicago in 1924, Grant Thornton LLP (Grant Thornton) is a U.S. member firm of Grant Thornton International...

  • Personal Assistant

    4 days ago


    Greater Delhi Area, India Autism Care Plus Full time

    Company Description Autism Care Plus is recognized as the premier Therapy Center offering personalized 1-on-1 ABA therapy sessions, parent coaching, and social skills gatherings. Our focus is on fostering adaptive and socio-emotional behaviors to enhance overall well-being and autonomy for every child. We provide a supportive and forward-thinking environment...

  • Personal Assistant

    5 days ago


    Greater Delhi Area, India Autism Care Plus Full time

    Company Description Autism Care Plus is recognized as the premier Therapy Center offering personalized 1-on-1 ABA therapy sessions, parent coaching, and social skills gatherings. Our focus is on fostering adaptive and socio-emotional behaviors to enhance overall well-being and autonomy for every child. We provide a supportive and forward-thinking environment...

  • Assistant Manager

    6 days ago


    Greater Bengaluru Area, India Deloitte Full time

    1. Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.2. Minimum of 2 years of experience as a Business Analyst, Data Analyst, or similar role.3. Strong proficiency in SQL with the ability to write complex queries and optimize database performance.4. Extensive experience with Power BI, including data...

  • Personal Assistant

    4 weeks ago


    Greater Kolkata Area, India GD Goenka Kolkata Full time

    Job Title:* Executive Administrator/ Personal Assistant to the CEO*Location:* Hybrid (Remote and On-site)*Travel:* Occasional travel required with the CEO*Job Description:*We are seeking a highly organized and proactive Executive Administrator to provide comprehensive support to our CEO. The ideal candidate will have a strong background in administrative...

  • Personal Assistant

    3 weeks ago


    Greater Kolkata Area, India GD Goenka Kolkata Full time

    Job Title:* Executive Administrator/ Personal Assistant to the CEO *Location:* Hybrid (Remote and On-site) *Travel:* Occasional travel required with the CEO *Job Description:* We are seeking a highly organized and proactive Executive Administrator to provide comprehensive support to our CEO. The ideal candidate will have a strong background in administrative...


  • Greater Chennai Area, India SK Group Inc. Full time

    About SK Group Inc. SK Group specializes in enabling and empowering individuals across various industries, including Information Technology, Software, Entrepreneurship, Coaching, Music, and Fashion. Our services and products are diverse and limitless, catering to the needs and aspirations of the human population.Role Description This is a full-time on-site...


  • Greater Chennai Area, India AUM Capital Market Private Limited Full time

    Company DescriptionAUM Capital is a 25 years old Financial Services Provider. For more info on us, please visit www.aumcap.com Role DescriptionThis is a full-time on-site role for an Executive Assistant to the National Head at AUM Capital Market Private Limited in Greater Kolkata Area. The Executive Assistant will be responsible for providing executive...

  • Project Manager

    1 month ago


    Greater Bengaluru Area, India ThoughtFocus Full time

    Strong Project Management backgroundMust be good at .Net or Java tech stackShould be thorough in Agile processes and should come with proven track record of successMust have managed Team strength of 25+Preferably from FS domainMust be good in client coordination, tracking, planning and assist team in addressing challenges

  • Project Manager

    1 month ago


    Greater Bengaluru Area, India ThoughtFocus Full time

    Strong Project Management background Must be good at .Net or Java tech stack Should be thorough in Agile processes and should come with proven track record of success Must have managed Team strength of 25+ Preferably from FS domain Must be good in client coordination, tracking, planning and assist team in addressing challenges


  • Greater Bengaluru Area, India Unacademy Full time

    Responsibilities: Collaborate with senior stakeholders to contribute to the strategic product roadmap for the Language Learning app. Assist in conducting market research and competitive analysis to identify user needs and industry trends. Work with cross-functional teams to gather and document detailed product requirements and user stories. Support the...


  • Greater Delhi Area, India People Bridge Full time

    Identify the Brand positioning of various Brands in the MEA territory (under purview) and define marketing strategy to build profitable volume growth and build market share for all brands under chargeAssist in preparing marketing plans that translate marketing strategy into in-market execution. Responsible for ensuring effectiveness of plans to achieve...


  • Greater Bengaluru Area, India Unacademy Full time

    Senior Product Manager - Unacademy Language Learning At Unacademy Languages, our goal is to make learning a new language an immersive and enriching experience that goes beyond vocabulary and grammar. The app helps learners progress confidently, retain information better, and achieve meaningful learning outcomes, rather than simply engaging in repetitive...


  • Greater Bengaluru Area, India RingCentral Full time

    The International Accounting Manager will be responsible for assisting with maintenance and preparation of the financial statements of RingCentral India and RingCentral Innovation India on a monthly and quarterly basis in accordance with Indian GAAP. This person will be able to work in a fast-paced environment and be adaptive to changes. This person will...


  • Bengaluru, India ASSISTANT ASSOCIATE FULL PROFESSOR, DEPARTMENT OF BBA Full time

    Roles and Responsibilities Actively publish research papers in the area of interest Support the accreditation and affiliation efforts. Mentor students in the Management programs Lead a flagship initiative of the institution. Overall Research and Development in Management. Contribute and Cooperate with the other Departments and Committees in organising...