Technical Support Head

4 days ago

Bengaluru, India Arting Digital Private Limited Full time

Position Title: Technical Support Head Experience: 3+ Years Notice period : 15 days - Immediate joiner Location : Bangalore  Skills set : APIs, webhooks, and basic debugging ,integration issues ,workflows, Love untangling logs,Technical Troubleshooting skills , customer success champ ,  SaaS product companies   Roles and responsibilities:     Interfaces with customers at all stages of the problem resolution process (including  Understanding issues that customers are facing, communicating action plans, Explaining ongoing developments, and conveying resolution)  Coordinate with the Sales team to onboard any new customer, and hand-hold them  With various integrations.    Coordinate with the Product Management / Engineering team for customer-reported  Queries.  Demonstrates good judgement to actively assess situations, engage senior  Resources/management (as and when needed) to resolve complex / escalated Customer issues.  Systematically gathers relevant information and analyses a broad range of factors  While investigating and resolving issues.  · Schedule, participate and, where relevant,t lead Customer-facing calls (being well  Prepared, knowing his/her audience, their related needs and share information Accordingly) What it takes       Fantastic Customer-focused service skills (Empathy-based listening, written and  Verbal skills).    Excellent Analytical & Technical Troubleshooting skills.  Think like a developer, but communicate like a customer success cham Love untangling logs, workflows, APIs, and integration issues  Can troubleshoot under pressure and still keep it calm and clear  Familiarity with APIs, webhooks, and basic debugging (Postman  Know how to explain complex issues in simple language — internally and externally  

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