Director Product Support

4 weeks ago


tamil nadu, India Azentio Software Full time
About Azentio
Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE™ (Universal Lending), AMLOCK™ (Anti-Money Laundering & Compliance software suite), PREMIA™ Astra (Core Insurance software), ORION™ (Enterprise Resource Planning software) and MFUND Plus™ (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners.
Azentio offers a comprehensive range of products – serving core operations to modern digital needs – for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti-money laundering and asset management. In addition, Azentio proudly serves mid-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution.
At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing to excellence - excellence in our products, our services, our ideas, and our people.
Overall experience: 15+ years
Requirement:
Proven experience in a product support or customer service leadership role
Strong leadership skills with the ability to inspire and motivate a team.
Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels.
Analytical mindset with the ability to leverage data and metrics to drive decision-making and process improvements.
Solid understanding of customer relationship management (CRM) systems and support tools
Responsibilities:
Manage, lead, and grow a team of 40+ individual contributors
Oversee the day-to-day operations of the team to ensure effective and efficient performance
Working with the PM team during the sprint releases to help enhance the product with long-term solutions for customer/product issues.
Ensure 100% compliance to support SLAs
Coach individual contributors to proactively engage clients to support and drive adoption and usage of specific products and features within the Orion solution, ensuring maximum business benefits for the client
Coach individual contributors to ensure regular account outreach, report generation, and effective client engagement
Ensure team is meeting expectations and meeting quarterly objectives and commitments
Interact closely with Product Engineering team to resolve product architectural issues
Working with stakeholders, including Customer Support team, Customer Success team and senior executive management to address customer/product issues effectively.
Working cross-functionally with Support, QA, Engineering and PM teams to ensure timely responses and resolutions for customer/product issues.
Updating tickets in a timely manner.
Providing regular reports to the management on product performance and customer issues.
Managing prioritization and trade-offs between customer experience, business impact and product performance.
Oversee the resolution of customer inquiries, issues, and escalations in a timely and efficient manner, ensuring customer satisfaction and retention.
  • Support Audit

    4 weeks ago


    Tamil Nadu, India Hatsun Agro Product Full time

    **Support Audit**: **Date**:12 Jul 2023 **Location**: TN, IN, Hatsun Agr **Company**:Hatsun Agro Product Ltd


  • tamil nadu, India Responsive Full time

    We are seeking an experienced and dynamic Director of Engineering to lead our engineering team. The ideal candidate will have a strong technical background, exceptional leadership skills, and a proven track record of delivering high-quality software products. The Director of Engineering will be responsible for managing and growing the engineering team,...

  • Product Photographer

    4 weeks ago


    Coimbatore, Tamil Nadu, India Tinyyo India Support Private Limited Full time

    Tinyyo India support pvt Ltd is the subsidiary of SellerX, Germany. We are Looking for a passionate Full-time photographer who has the Good knowledge in Product photography for Digital platforms & Social media networks. - Good experience in product photography & videography. - Good knowledge about light settings and background settings. - Knowledge of...


  • tamil nadu, India Exela Technologies Full time

    Desired Candidate ProfileGood Analytical & Communication SkillsPrior Experience in Production Support is must.Windows and Web Applications knowledge.SQL Server(DDL, DML, DCL and TCL)Min 5yrs - 7 yrs experienceWilling to work rotational shifts (Day / Night / Weekends).Willing to work to meet the strict timelines.


  • tamil nadu, India Exela Technologies Full time

    About Exela Technologies (SourceHOV)Exela Technologies, Inc. (“Exela”) is a global business process automation ("BPA"​) leader combining industry-leading enterprise software and services with decades of experience. Our BPA suite of solutions are deployed across banking, healthcare, insurance and other industries to support mission critical...


  • tamil nadu, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...


  • tamil nadu, India Guangdong World Precision Technology Co., Ltd. Full time

    The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company's day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues).Responsibilities:Maintain customer relationships; be responsible for...

  • Director, Six Sigma

    6 days ago


    tamil nadu, India TPI Composites, Inc. Full time

    Generic description:As the Director of Six Sigma, you will be responsible for developing and leading the strategy for Six Sigma and other Quality Improvement tools, programs, and training. You will work with cross-functional teams to ensure consistent delivery of high-quality root cause analysis and corrective actions. You will be responsible for developing...

  • Product Manager

    3 hours ago


    tamil nadu, India Royal Enfield Full time

    Job Purpose:This role will support the Product Manager for Royal Enfield Global Product Strategy (GPS)The Product Manager for Royal Enfield Global Product Strategy (GPS) will lead the creation of global product strategies and plans. The role, along with the global product strategy team, defines and shapes future product portfolios for the business globally....


  • Chennai, Tamil Nadu, India Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global Production Support Technician - Chennai/Bangalore 2+ yrs


  • Chennai, Tamil Nadu, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...


  • tamil nadu, India Perfint Healthcare Pvt Ltd. Full time

    Company DescriptionPerfint Healthcare Pvt Ltd. is an Indian Medical Robotics company based in Chennai. Our patented Robotic solutions assist physicians in performing Image Guided Procedures, enabling precise medical interventions.Role DescriptionThis is a full-time on-site role for a Junior Production Engineer at Perfint Healthcare. The Junior Production...

  • Product Engineer

    4 weeks ago


    tamil nadu, India EQI Ltd. Full time

    About EQIEQI sources metal castings, forgings, and fabrications from carefully selected suppliers around the globe. EQI manages every aspect of the product life-cycle -- from Product Development to Production Qualification to Logistics and Vendor Managed Inventory Services. The metal components we specialize in are sourced from manufacturers across China,...


  • tamil nadu, India Chargebee Full time

    The Business Systems Manager - Accounting & HR, reporting to then SVP, Global Business Technology and will control the financial systems and HRIS utilized by the Corporate Finance and Corporate HR teams at Chargebee, This position will play a hands-on role in the administration of Adaptive Insights and possibly the design and implementation of the new...


  • Chennai, Tamil Nadu, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% **Production Support Technician - Chennai/Bangalore 2+ yrs** **Job Description Summary** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work...


  • Tamil Nadu, India Flowserve Corporation Full time

    Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...


  • tamil nadu, India Chargebee Full time

    Summary:Advanced Solution Engineer acts as the Product SME for all the customer facing teams. The primary responsibility is to troubleshoot complex product issues and file JIRAs which need Product/Engineering expertise.Responsibilities:As an Advanced Solution engineer, you will perform the below activities:Troubleshoot issues which the customer facing teams...

  • Product Owner

    2 weeks ago


    tamil nadu, India NetXD Inc. Full time

    Role - Product OwnerLocation - ChennaiMode - Work from officeExperience - 5+ YearsIndustries - Banking, IT ProductsDescriptionWe are seeking an experienced and motivated Product Owner to own, develop and enhance one or more of the NetXDproducts – XD Ledger, XD Payments and XD Digital Banking. This is an exciting opportunity to shape the future of...


  • tamil nadu, India Antal International Full time

    My client is specialized in product and services related to transmission and distribution of electrical energy, renewables & safety equipment.Responsibilities:Strategic Planning and Execution:Develop and implement HR strategies aligned with company goals.Collaborate with senior management on HR priorities supporting business growth.Lead talent acquisition,...


  • tamil nadu, India Camu Full time

    Implementation Executive/LeadExperience: 2 to 3 years of experienceDomain: Education preferredDesignation: Implementation Lead (depending on the skill match)Job Location: ChennaiLanguage: Hindi is a must and Good English speaking skillsExpectations: Expertise in Product IT Implementation in India (experience in Education is a strongPlus) Demonstrated...