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Customer service Engineer

2 months ago

bhubaneswar, India Siemens Logistics India Private Limited Full time

Smart infrastructure from Siemensmakes the world a more connected and caring place – where resources are valued,where impact on the world is considered, where sustainable energy is deliveredreliably and efficiently. It provides the flexible infrastructure to allowsociety to evolve and respond to changing conditions. Technology and theingenuity of people come together to be at one with our environments and tocare for our world. We do this from the macro to the micro level, from physicalproducts, components and systems to connected, cloud-based digital offeringsand services. Siemens offers a broad portfolio of grid control and automation;low- and medium-voltage power distribution, switching and control; and buildingautomation, fire safety and security, HVAC control and energy solutions.

Join us We Make Real What Matters. This Is YourRole
1. Engineer qualifications – Diploma / BE, B-tech in Electrical Engineering or Electronics engineering2. The candidate must be expert in commissioning, trouble shooting on Simocode, soft starter & other LV communicationcapable products.3. Engineer must be willing to travel extensively for service sites.4. Must be expert in commissioning of Simocode on various communication protocol.5. Must have elementary knowledge on network validation, Profibus and Modbus protocols and its routing.6. Must be having 3-4 years of experience of Service experience on EP products.7. Should be expert in ACB servicing & troubleshooting.8. To provide service support to customer at a short notice & ensure customer delight.9. Handling of service business portfolios (Service contract, retrofit, spare parts, repairs)10. Monitoring of Service KPIs.11. To provide lead generation to service sales team for business growth.12. To monitor and take actions on AMCs, open calls, escalated cases, service business targets.13. Compliance to EHS and statutory requirements during site execution.

WE’VE GOT QUITE A LOT TO OFFER. HOWABOUT YOU?

We’re Siemens. A collection of over379,000 minds building the future, one day at a time in over 200 countries.We're dedicated to equality, and we welcome applications that reflect thediversity of the communities we work in across Gender, LGBTQ+, Abilities &Ethnicity. All employment decisions at Siemens are based on qualifications,merit and business need. Bring your curiosity and imagination, and help usshape tomorrow

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