Infosys BPM is hiring for Supply Chain

4 weeks ago

Pune, India Infosys BPM Full time
Infosys BPM is hiring for Supply Chain - Order Management for Pune/Bangalore Location

JOB DESCRIPTION:Job Location: Pune/ BangaloreQualification: Any Graduates (15 years Graduation)Shifts: 24*7Experience: 1-3 YearsRole: Process Executive/Senior Process ExecutiveNotice Period: Immediate

NOTE: Only Immediate joiners

Purpose of the Role:

Senior Process Executive executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies and norms of Infosys.Essential Qualifications, Training and Experience:Minimum of 1-year experience as a Process Associate.Any Graduate/Post graduate Order Management; primarily should have handled activities like Order Entry, Modifications, Holds Management, Handling customer queries and Invoicing to customers.Experience in working in any of the ERPs or CRM tools (like SAP, SNOW, Oracle, Cosmic etc.) will be an added advantage.Provides Support to TL in engagement activities like training, Logistics, Acting as Spoc,etc.Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systemsAbility to work effectively as part of a teamShould be flexible to work in any shifts and Work from Office modeReady to work from client location

Personal Attributes required:Good analytical and problem-solving skillsEye for detail to ensure high accuracy.Good communication skills with experience in handling stakeholders both internal and customersAbility to work well under pressureAbility to work on your own initiativeWillingness to learn new processes and tasks

CompetenciesClient Centricity & Business Metric ManagementIBPO Business Operations & processesKnowledge of Operations ManagementQuality, Knowledge & Continuous Improvement ManagementSLAs & Performance ManagementLearning and InnovationCustomer OrientationDriving Organizational ResultsHigh Impact CommunicationAnalytical Ability

SLA Compliance:

Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets. Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets.

Process Compliance:

Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards. Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format in order to meet quality standards

Customer Interaction:

Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user

Knowledge Management:

Shares experiences in order to facilitate capture of tacit knowledge

Process Reengineering:

Delivers on the new process / approach to meet client / internal goals

Others:

Serve as backup support to others on the team with the resolution of more complex or unusual problems.

If interested, please share your resume with below details to to schedule the interview.Name:Email:Mobile Number:Graduation & Year of passing:Post-Graduation & year of passing (If applicable):Total experience:Relevant experience:Current Company name:Current CTC:Expected CTC:Notice period:Current location:

Thanks & RegardsVarshini. - Senior Process ExecutiveInfosys BPM Ltd.

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