![Infosys BPM](https://media.trabajo.org/img/noimg.jpg)
is hiring for Supply Chain
2 weeks ago
JOB DESCRIPTION:
Job Location:
Pune/ BangaloreQualification: Any Graduates (15 years Graduation)
Shifts: 24*7Experience: 1-3 YearsRole: Process Executive/Senior Process Executive
Notice Period:
Immediate
NOTE:
Only Immediate joiners
Purpose of the Role:
Senior Process Executive executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies and norms of Infosys
Essential Qualifications, Training and Experience:
Minimum of 1-year experience as a Process Associate.
Any Graduate/Post graduate Order Management; primarily should have handled activities like Order Entry, Modifications, Holds Management, Handling customer queries and Invoicing to customers.
Experience in working in any of the ERPs or CRM tools (like SAP, SNOW, Oracle, Cosmic etc.) will be an added advantage.
Provides Support to TL in engagement activities like training, Logistics, Acting as Spoc,etc.Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systemsAbility to work effectively as part of a teamShould be flexible to work in any shifts and Work from Office modeReady to work from client location
Personal Attributes required:
Good analytical and problem-solving skillsEye for detail to ensure high accuracy.
Good communication skills with experience in handling stakeholders both internal and customersAbility to work well under pressureAbility to work on your own initiativeWillingness to learn new processes and tasks
CompetenciesClient Centricity & Business Metric ManagementIBPO Business Operations & processesKnowledge of Operations ManagementQuality, Knowledge & Continuous Improvement ManagementSLAs & Performance ManagementLearning and InnovationCustomer OrientationDriving Organizational ResultsHigh Impact CommunicationAnalytical Ability
SLA Compliance:
Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets.
Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA targets.
Process Compliance:
Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards.
Customer Interaction:
Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user
Knowledge Management:
Shares experiences in order to facilitate capture of tacit knowledge
Process Reengineering:
Delivers on the new process / approach to meet client / internal goals
Others:
Serve as backup support to others on the team with the resolution of more complex or unusual problems.
If interested, please share your resume with below details to to schedule the interview
Name:
Email:
Mobile Number:Graduation & Year of passing:Post-Graduation & year of passing (If applicable):Total experience:Relevant experience:Current Company name:Current
CTC:
Expected
CTC:
Notice period:
Current location:
Thanks & RegardsVarshini. - Senior Process ExecutiveInfosys BPM Ltd.
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