Trust & Safety (E-Commerce/Travel/Hospitality/Tourism)

1 day ago

Delhi Division, India Michael Page Full time

Opportunity with one of the world's leading travel and hospitality platforms Opportunity to work with Global MNC with footprint in more than 100+ countries About Our Client Our client is a global MNC and a leader in the Travel & Tourism space with presence in multiple countries Job Description Lead the strategy and execution of supplier quality programs focused on Hosting policy compliance and service delivery as a strong pillar for Trust & Safety Ensure third-party partners and internal teams meet quality standards through robust performance monitoring and auditing. Translate Host policy into measurable quality standards, processes, and controls. Drive continuous improvement initiatives across Host policy enforcement and partner management work flows. Partner cross-functionally with Trust, Legal, Product, and Operations to roll out policy initiatives with clarity and quality at scale. Develop dashboards, KPIs, and feedback loops to proactively address risk and drive accountability. Lead quality input for incident response, corrective actions, and policy refinements. The Successful Applicant 12+ years of experience in supplier quality, trust & safety operations, or global compliance, ideally in a tech or marketplace environment. Strong background in operationalizing policies through partners and internal teams. Experience building and scaling quality systems (, audits, metrics, root cause analysis, continuous improvement). Excellent cross-functional communicator and strategic problem solver. Comfortable operating in ambiguity and managing change across global teams. Familiarity with regulatory, content moderation, or trust/safety frameworks is a plus.

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