Customer Service Manager
3 weeks ago
Job Description and Responsibilities
Customer Service Manager
BUSINESS: CIRCOR Industrial
LOCATION: Coimbatore, India
DIRECT REPORTING: Head Sales (Industrial Valves)
FUNCTIONAL REPORTING: NA
POSITION DETAILS
Position Summary
The Customer Service Manager is responsible for maintaining and driving customer satisfaction by establishing a professional and positive relationship with assigned customers and internal stakeholders throughout the life cycle of post order, order booking to payment collection.
Principal Activities
- Drive customer intimacy through market feedback analysis
- Improve customer satisfaction level from the current level
- Manage and drive the customer service team effectively to meet the functional KPI’s
- Manage and report the order booking for management through booking dashboard
- Respond promptly to customer requests, calls, emails and drive customer satisfaction
- Review customer master creation forms and ensure proper customer onboarding in ERP
- Responsible for order booking and cancellation process as per business guidelines
- Ensure sales order booking in ERP is clear and accurate as per customer order by performing the contract review process meticulously
- Participate in the internal order review process CORB, at the time of order transfer for execution
- Ensure Sale Order Acknowledgement is provided to customer within defined timelines
- Perform open order review with team members and participate in SIOP meetings to drive the customer delivery needs.
- Oversee the dispatch co-ordination and monitor documentation control against the orders and shipment to enable the payment collection within agreed due date.
- Handling any post order customer queries, expedite request and customer complaints, to be communicated with the internal teams and drive for resolution.
- Open communication with team members to share information and knowledge to drive customer satisfaction
- Follow established guidelines and monitor all activities within the function as per KPI Metrices
- Responsible for all reports with respect to order booking, customer order status, delivery and other MIS reports as required by management time to time
- Work with multiple systems including databases and customer portals (GE, BH, BHEL, GRSE, MDL, L&T, Thyssen etc.)
Requirements
CANDIDATE REQUIREMENTS
Knowledge Skills & Abilities
- Ideally experienced in proactive customer service, good inside sales approach and business understanding with ability to multi-task creatively and resolve issues
- Good communication and interpersonal skills
- Excellent leadership skills with an ability to work with diverse teams in multiple locations
- Excellent in data management and analysis
- Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts
- Good analytical skills and solution-driven thinking
- Ability to communicate effectively across mediums, audiences, and situations
- Ability to drive the internal teams to drive customer satisfaction
- Demonstrate personal ownership for tasks and follow through till completion
- Good to have customer web portal knowledge and other major OEM portal experience
- Knowledge of and experience in working with customer and industry-specific requirements/standards will be an added advantage
- Thorough knowledge of MS Office, CRM and other applicable tools
Education & Experience
- Engineering Graduate with specialization in Mechanical/Diploma in Mechanical Engineering with MBA
- 10 to 12 Years of experience in Customer Service/Inside Sales/Project Management function
- Experience of handling international customers in US, Europe and Middle East will be an added advantage
CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities
-
Customer Service Manager
3 weeks ago
india Flintex Consulting Pte Ltd Full timeJob Description Position Summary : This role is responsible for overall customer service function in Asia.Role and Responsibilities • Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.• Develop CS...
-
Tax Manager
5 days ago
india GST Manager Full timeJob Title: Taxation Manager We are seeking a highly motivated Chartered Accountant to join our team as a Taxation Manager. If you are passionate about tax management and eager to take your career to the next level, this is the opportunity for you. Key Responsibilities: - Lead and mentor a team of tax analysts. - Manage and oversee: - Income Tax Filing -...
-
Customer Service Manager
1 month ago
india WSAudiology Full time(a few high level lines to describe the mission of the role) What you will do Supervising day-to-day operations in the customer service department. Manage a team of 20 customer service executives. Knowing products inside and out so that customer queries can be answered. Improve customer service experience, create engaged customers and facilitate...
-
Assistant Customer Service Manager
1 month ago
india IDFC FIRST Bank Full timeRole/Job Title: Assistant Customer Service Manager Function/Department: Rural Banking Job Purpose: The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations...
-
Associate Customer Service Manager
1 month ago
india IDFC FIRST Bank Full timeJob Title – Associate Customer Service Manager Place of work – Haryana Business Unit - Retail Banking Function - Operations Job Purpose : The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The...
-
Customer Service Manager
5 days ago
india Integrated Personnel Services Limited Full timeRole - Customer service - TL/Manager Location - Bangalore Exp - 8-15 Years Industry - Media I. JOB SUMMARY Overall accountability of teams’ and process performance Ensuring business metrics/KPIs are met as per SOW Evaluating business requirements and lead performance improvement initiatives Training and competency development of the team Analyze...
-
Sales Customer Service Manager
2 weeks ago
india ACME - MEP Full timeJoin Our Team as a AMC Sales Manager -CS! Company: ACME MEP Services Location: Kurla, Mumbai Key Responsibilities: Develop and implement strategies of service sales plans to maximize revenue from AMC sales, identify and generate casual repair jobs & spare part sales within the HVAC service & internal projects segment. Oversee the entire lifecycle of...
-
HubSpot Specialist
1 month ago
india Right Customer Full timeWe are seeking a HubSpot Specialist, a crucial role in enhancing our marketing, sales, and customer service efforts. In this position, you will be the maestro of our HubSpot environment, leveraging its full suite of tools to streamline processes, optimize customer interactions, and drive business growth. Your expertise will be instrumental in deploying...
-
Customer Service
1 week ago
india Hirehub Management Sdn. Bhd. Full timeJob Description Position Overview: We are seeking a highly motivated and enthusiastic individual to join our team as an Aesthetic Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to clients in the aesthetic industry. Your primary goal will be to ensure a positive and memorable experience for...
-
Manager - Marketing & Customer Service
5 days ago
india CapitaLand Full timeAbout Company: CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, and new economy sectors such as business parks, industrial, logistics, and data...
-
Customer Service Executive
4 weeks ago
India The Artment Full timeFull time Roles: - Manage customer accounts including assisting customers with information regarding their order history, order status, and all other standard requests received. - Maintain customer service log, tracking all incoming inquiries and detailing out customer requests. - Aggregate and report on customer service trends quarterly to the management.
-
Customer Service
1 month ago
India MyGlit Full time**Role**:Customer Service Exec -(Chat) **Timings**:Day Shift **Industry**:BPO **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Customer Service - Vacancy in Pampanga City Company Remark: Account: US ONLINE FOOD DELIVERY Start date: May 11,18,24 Headcount 110 Temporary WFH Qualification: Qualifications: - 1 year...
-
Senior Assistant Customer Service Manager
1 month ago
india IDFC FIRST Bank Full timeRole/Job Title: Senior Assistant Customer Service Manager Function/ Department: Rural Banking Job Purpose: The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch...
-
Customer Service Engineer
2 weeks ago
india Convergint Asia Pacific Full timeTitle: Customer Service Engineer Department: Service Department Experience – 3 to 7 years Main Objectives : 1. Ensure client satisfaction. 2. Manage relations with existing clients. 3. Service security systems and provide services to our clients. Trouble shooting, solving problems and finish routine preventive maintenance on time according to Convergint...
-
Customer Service Administrator
1 week ago
india Perfect Hire Ltd Full timeJob Description Job Description: We are seeking a highly motivated and detail-oriented Customer Service Administrator to join our clients team. As a Customer Service Administrator, you will be responsible for providing exceptional customer service to our clients and customers. You will be responsible for handling customer inquiries, resolving customer...
-
Customer Service Representative
1 week ago
india Venture Smarter Full timeVenture Smarter is your trusted partner in navigating the complex landscape of business growth and transition. We believe that the key to staying ahead in today's competitive market lies in employing innovative, yet tried-and-tested business strategies. Our core values—innovation, integrity, and impact—drive us to deliver solutions that are both...
-
Customer Service Representative
6 hours ago
india Live Connections Full timeGreetings from Live Connections! Our leading BPO client is seeking enthusiastic individuals to join their team as Customer Service Associates for an exciting gaming process!! Position: Customer Service Associate Process : International Voice Process Location: Gachibowli, Hyderabad Shifts: 24/7, Rotational Shifts (Flexibility for US late-night shifts...
-
Customer Service Executive
1 month ago
india Flintex Consulting Pte Ltd Full timeJob Description Responsibilities: ● Making & receiving customer inquiry calls● Handling customer complaints● Collecting & analysing customer feedback● Responding to customer reviews● Support software training & software installation with customer● Intervention driver fatigue cases for commercial bus & SME companies● Assist in the retrieval of...
-
Director of Customer Service
1 week ago
india EMAPTA Full timeJob Description Revolutionize Customer Service in Commercial Property Management Software! Our client, Re-Leased, pioneers cloud-based property management solutions tailored for commercial real estate. Their cutting-edge software streamlines essential tasks such as accounting, tenant communication, property inspections, and lease administration. With a...
-
Customer Service Representative
1 week ago
india CloudHire Full timeCloudHire, a fast-growing remote employee provider in the information technology and services industry, is looking for a talented Customer Service Representative to join our team. The perfect candidate will be passionate about customer service and have experience in providing support to clients in a remote capacity. We offer the unique opportunity to work...