Customer Service Representative
2 weeks ago
Venture Smarter is your trusted partner in navigating the complex landscape of business growth and transition. We believe that the key to staying ahead in today's competitive market lies in employing innovative, yet tried-and-tested business strategies. Our core values—innovation, integrity, and impact—drive us to deliver solutions that are both effective and ethical.
We offer a comprehensive range of services, from business strategy and legal consultancy to market entry and exit solutions. Whether you're looking to enter new markets, expand existing ones, or plan for mergers and acquisitions, our services are designed to guide you through every transitional phase.
The Role
Your responsibilities will include:
- Answer incoming calls and emails from customers and respond to their questions and concerns
- Provide information about our products and services, such as features, benefits, pricing, and availability
- Process orders, payments, refunds, and returns, and update customer records accordingly
- Resolve customer issues and complaints, or escalate them to the appropriate department or manager
- Collect and record customer feedback and suggestions, and share them with the relevant teams
- Maintain a high level of customer satisfaction and loyalty, and follow up with customers when necessary
- Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery
- Stay updated on our products and services, policies and procedures, and industry trends and best practices
Ideal Profile
- High school diploma or equivalent; bachelor's degree in a related field is a plus
- Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry
- Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders
- Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk
- Ability to work in a fast-paced, dynamic, and customer-oriented environment, and adapt to changing needs and expectations
- Ability to work independently and as part of a team, and manage multiple tasks and priorities
- Attention to detail, accuracy, and quality, with a problem-solving and customer-centric mindset
What's on Offer?
- Opportunity within a company with a solid track record of performance
- Join a market leader within Consulting
- Flexible working options
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