Customer Service Representative

2 weeks ago


india Venture Smarter Full time

Venture Smarter is your trusted partner in navigating the complex landscape of business growth and transition. We believe that the key to staying ahead in today's competitive market lies in employing innovative, yet tried-and-tested business strategies. Our core values—innovation, integrity, and impact—drive us to deliver solutions that are both effective and ethical.

 

We offer a comprehensive range of services, from business strategy and legal consultancy to market entry and exit solutions. Whether you're looking to enter new markets, expand existing ones, or plan for mergers and acquisitions, our services are designed to guide you through every transitional phase.

The Role

Your responsibilities will include:

  •  Answer incoming calls and emails from customers and respond to their questions and concerns
  •  Provide information about our products and services, such as features, benefits, pricing, and availability
  •  Process orders, payments, refunds, and returns, and update customer records accordingly
  •  Resolve customer issues and complaints, or escalate them to the appropriate department or manager
  •  Collect and record customer feedback and suggestions, and share them with the relevant teams
  •  Maintain a high level of customer satisfaction and loyalty, and follow up with customers when necessary
  •  Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery
  •  Stay updated on our products and services, policies and procedures, and industry trends and best practices

Ideal Profile

  •  High school diploma or equivalent; bachelor's degree in a related field is a plus
  •  Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry
  •  Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders
  •  Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk
  •  Ability to work in a fast-paced, dynamic, and customer-oriented environment, and adapt to changing needs and expectations
  •  Ability to work independently and as part of a team, and manage multiple tasks and priorities
  •  Attention to detail, accuracy, and quality, with a problem-solving and customer-centric mindset

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Consulting
  • Flexible working options


  • india JobsPassport Full time

    Job Description TokyoTech Co., Ltd. is hiring a Customer Service Representative to assist customers with inquiries and provide exceptional service.Roles and Responsibilities: Respond to customer inquiries via phone, email, or chat. Provide information about products/services and resolve customer issues. Escalate complex cases to appropriate departments....


  • India Laxmi Job Consultancy Full time

    ()- Diploma- Fresher - yrs- Job Type : Full Time- - Salary : 14500 To 21500 Per Month- Open- Posted : 2/6/2023 11:12:02 PM**Description**: **Job brief**: - We are looking for a customer-oriented service representative.**What does a Customer Service Representative do?**: A Customer Service Representative, or CSR, will act as a liaison, provide...


  • india Stang Decision Systems Full time

    The Gateway Institute’s mission is to assist each client in obtaining a life free from OCD and other anxiety disorders. Our compassionate, responsive and caring team provides expertise and support that will lead you towards the path of freedom and optimal health. The Role The Gateway Institute  is seeking passionate Virtual Customer Service...


  • India Bloom Consulting Services Full time

    NA Experience **0 - year** Offered Salary Notice Period **Not Disclosed** Customer Service Representative - Job Location: Andheri West, Mumbai - Desired Education: Graduation not mandatory Experience - Freshers **Job Description**: - Remote video monitoring. - Maintain Logbook. - To initiate a video verification in case of any alarm/ticket.


  • india RSM Atlanta LLC Full time

    Job Description Onsite Customer Service Representative Position Overview: RSM Atlanta LLC is seeking for an experienced Onsite Customer Service Representative to join our dynamic team to provide first-level of customer support for queries and issues regarding restaurant facilities and equipment within the designated area or territory. He or she will...


  • india Superior Virtual Solutions, LLC Full time

    Job Description This is a remote position. Join Our Remote Dream Team - Deliver Outstanding Customer Service from Anywhere in the United States! Are you a customer-focused superstar with a passion for going above and beyond to exceed expectations? Are you ready to unleash your potential and thrive in a remote work environment? If so, we want you on our...


  • India Laxmi Job Consultancy Full time

    ()- Diploma- Fresher - yrs- Job Type : Full Time- - Salary : 14500 To 21500 Per Month- Open- Posted : 2/7/2023 1:40:52 AM**Description**: **Job brief**: We are looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity...


  • india CloudHire Full time

    CloudHire, a fast-growing remote employee provider in the information technology and services industry, is looking for a talented Customer Service Representative to join our team. The perfect candidate will be passionate about customer service and have experience in providing support to clients in a remote capacity. We offer the unique opportunity to work...


  • India CloudHire Full time

    CloudHire, a fast-growing remote employee provider in the information technology and services industry, is looking for a talented Customer Service Representative to join our team. The perfect candidate will be passionate about customer service and have experience in providing support to clients in a remote capacity. We offer the unique opportunity to work...


  • India CloudHire Full time

    CloudHire, a fast-growing remote employee provider in the information technology and services industry, is looking for a talented Customer Service Representative to join our team. The perfect candidate will be passionate about customer service and have experience in providing support to clients in a remote capacity. We offer the unique opportunity to work...


  • india AmeeraTel Inc. Full time

    Job Description We are hiring a dedicated Customer Service Representative who has a background in healthcare accounts. The ideal candidate will be the first point of contact for our customers, providing support and delivering exceptional service.Key Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and accurate...


  • india Staff Domain Inc. Full time

    Job Description Job Summary: We are looking for a Customer Support Representative to manage customer queries and complaints. The candidate will also be asked to answer initial and after sales inquiries, modifications, and escalate complaints across a number of communication channels and technical questions revolving around the products and software.To do...


  • India TTEC Full time

    Chat Customer Service Representative - Hybrid Remote - Mumbai Bringing smiles is what we do at TTEC... for you and the customer. As a **Chat Customer Service Representative working remotely near Mumbai**, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and...


  • india MGN Full time

    Job Description Are you passionate about making a difference in the world? We are seeking dedicated individuals to join our team as Charity Customer Service Representatives. In this role, you will have the opportunity to engage with potential donors, represent our charity in a positive light, and play a vital role in fundraising efforts.Responsibilities: 1....


  • india fccsingapore Full time

    Job Description On behalf of one of its clients, in the Aerospace industry, the French Chamber of Commerce is looking for a Senior Customer Service Representative.Main responsibilities: a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal,...


  • india Asia Tree Preservation, Ltd. Full time

    Job Description Company Overview: IASHK (The Institute of Arboriculture Studies Hong Kong) is a renowned organization dedicated to promoting knowledge and awareness about trees and tree management through seminars, workshops, and conferences. With a commitment to excellence in education, we bring together experts from around the world to conduct educational...


  • india StudyWise The Migration Full time

    Job Description Job Title: Customer Support RepresentativeSummary:We are seeking a Customer Support Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have excellent communication skills, a passion for helping people, and a dedication to resolving customer inquiries efficiently. As a Customer...


  • india Corner Home Medical Full time

    Job Description Corner Home Medical is a family owned and operated business to service Minnesota and its surrounding areas with the best quality care for providing durable medical equipment to those in need.Do you love working with people? We are in the business of helping and assisting people to stay in their homes as long as possible. If you are a person...


  • india dirk-recruitment Full time

    Job Description Customer Service Representative in Portugal Fluent DutchAs a customer service representative, you're the initial point of contact for customers who have inquiries, need assistance, or encounter issues with the company's products or services. Your role involves answering incoming phone calls, emails, chats, or other communication channels and...


  • India - Remote BP Energy Full time

    Entity: FinanceJob Family Group: Business Support GroupJob Description: Key Accountabilities:Initial point of contact for all retail consumers regarding site experience concernsProvide exceptional customer service to our customers and team members.Leverage deep understanding of specific key account customers, processes / systemsAct as a customer concern...