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Customer Service Representative-healthcare

4 months ago

india AmeeraTel Inc. Full time
Job Description

We are hiring a dedicated Customer Service Representative who has a background in healthcare accounts. The ideal candidate will be the first point of contact for our customers, providing support and delivering exceptional service.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and accurate manner.
  • Provide information about products and services and respond to customer complaints.
  • Document customer interactions, transactions, and feedback in the CRM system.
  • Work closely with the healthcare team to resolve complex issues related to services.
  • Collaborate with the team to achieve customer satisfaction and organizational goals.

Preferred Background:

  • Experience in a customer service role in healthcare account.

Requirements

Qualifications:

  • High school diploma or equivalent; degree in a relevant field is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in using customer service software, databases, and tools.

Requirements
Qualifications: • High school diploma or equivalent; degree in a relevant field is a plus. •Excellent communication and interpersonal skills. • Strong problem-solving abilities and attention to detail. • Ability to multitask and work in a fast-paced environment. • Proficiency in using customer service software, databases, and tools.