Team Lead- Chinese or Mandarin

4 weeks ago

Hyderabad, India Firstsource Full time

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

To know more about Firstsource please visit our website


Job location : Hyderabad

Position :Team Leader-Chinese/Mandarin Language Expert

Division : BPO,

Experience : Preferred experience from Sales/Upselling background with min 2years of experience in Team handling.


Description: Operational


  • Knowledge and Experience in the Chinese or Mandarin Language is must

· Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA.

· Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters.

· Floorwalks regularly for at least 5 ½ hours per day to supervise, coordinate, and monitor the activities of customer service associates \

to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.

· Strong organizational, planning and analytical skills.

· Basic arithmetic and statistical skills for analysis of data and generation of reports.

· Problem solving skills


Key Performance Indicators


· Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances.

· Listens to calls and coaches the team to enhance performance.

· Monitors the calls/chat taken by the associates and provides them feedback.

· Interacts with the quality team to seek feedback on the team’s performance and team quality scores.

· Conducts monthly and confirmation appraisals for the associates by 7th of each month and provides them feedback.

· Prioritizes and assigns work to associates and initiate corrective measures to resolve day- to- day work related problems

including scheduling or adjusting overtime requirements, break management as necessary. Devises strategies to minimize attrition & absenteeism.

· Organizes training program for the associates.

· Interacts with other departments like HR and administration to develop and maintain effective rapport and to resolve issues and inquiries pertaining to policies, statutory compliances and administrative requirements.

· Holds team briefing and de- briefings before and after each shift.

· Organizes weekly team meetings to update the associates on any process changes, quality issues and team SLA and KPIs.

· Initiates and administers the rewards and recognition program for the team. · Organizes the monthly team outings in coordination with the associates and the team member


Graduate is must


Contact details

Padmapriya

  • Team Lead- Chinese or Mandarin

    4 weeks ago

    Hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team lead- chinese or mandarin

    4 weeks ago

    Hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead- Chinese or Mandarin

    4 weeks ago

    Hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead- Chinese or Mandarin

    4 weeks ago

    Hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead- Chinese or Mandarin

    4 weeks ago

    Hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead- Chinese or Mandarin

    4 weeks ago

    Hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead- Chinese or Mandarin

    4 weeks ago

    Hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Firstsource | Team Lead- Chinese or Mandarin | hyderabad

    4 weeks ago

    Hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Firstsource | Team Lead- Chinese or Mandarin | hyderabad

    4 weeks ago

    hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Firstsource | Team Lead- Chinese or Mandarin | hyderabad

    4 weeks ago

    hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Firstsource | Team Lead- Chinese or Mandarin | hyderabad

    4 weeks ago

    hyderabad, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Senior Chinese Mandarin Language Operations Manager

    3 weeks ago

    Hyderabad, Telangana, India Firstsource Full time

    About FirstsourceFirstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines.Job OverviewWe are seeking an experienced Senior Chinese Mandarin Language Operations Manager to lead our team of customer...

  • Senior Team Manager

    4 weeks ago

    Hyderabad, Telangana, India Firstsource Full time

    Job Title: Senior Team Manager - Mandarin Language ExpertCompany Overview:Firstsource is a leading provider of customized Business Process Management (BPM) services. As a trusted custodian and long-term partner to 100+ leading brands, we offer solutions covering the complete customer lifecycle across various verticals, including Healthcare,...

  • Customer Service Team Lead

    4 weeks ago

    Hyderabad, Telangana, India Firstsource Full time

    About UsFirstsource, a renowned provider of Business Process Management (BPM) services, is part of the RP Sanjiv Goenka Group. With over 100 leading brands across the US, UK, India, and Philippines, we offer customized solutions covering the entire customer lifecycle.We specialize in delivering high-quality services across various verticals, including...

  • Mandarin Language Team Lead

    4 weeks ago

    Hyderabad, Telangana, India Firstsource Full time

    Job DescriptionA career with Firstsource offers you the opportunity to be part of a dynamic organization that is at the forefront of Business Process Management (BPM) services. Our company has earned the trust of over 100 leading brands worldwide, including Fortune 500 and FTSE 100 companies.We are looking for an exceptional Mandarin Language Team Lead to...

  • Leadership Role: Mandarin Language Expert

    4 weeks ago

    Hyderabad, Telangana, India Firstsource Full time

    About FirstsourceFirstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines.We offer 'rightshore' delivery model solutions covering complete customer lifecycle across Healthcare, Telecommunications &...

  • Commi I

    2 months ago

    Film Nagar, Hyderabad, Telangana, India The Sanctuary Bar and Kitchen Full time

    **Position**: Commis I (chinese) **Location**: film nagar and gachibowli, hyderabad **Department**: Kitchen **Reports to**: Chef de Partie/Sous Chef Job Overview Key Responsibilities - **Food Preparation**: Assist in the preparation and cooking of a variety of Chinese dishes, ensuring adherence to recipes and presentation standards. - **Ingredient...

  • Commi Chef 1

    3 months ago

    Secunderabad H.O, Hyderabad, Telangana, India A'la Liberty Restaurant Full time

    Collaborate with the restaurant management team to plan and develop the menu, including selecting authentic Chinese dishes, creating new recipes, and adapting traditional recipes to suit modern tastes. - Prepare and cook a wide range of Chinese dishes, including appetizers, soups, main courses, and desserts, using traditional Chinese cooking techniques and...

  • Chef de Partie

    3 months ago

    Film Nagar, Hyderabad, Telangana, India The Sanctuary Bar & Kitchen Full time

    Job Title: Chinese Chef de Partie (CDP) Company: Acorn Gourmet Pvt Ltd (The Sanctuary Bar & Kitchen) Location: Flim Nagar, Hyderabad. Job Summary: Key Responsibilities: - **Food Preparation**: Prepare and cook a variety of Chinese dishes according to recipes and restaurant standards, maintaining quality and presentation. - **Menu Development**: Assist in...

  • Field Trainer

    4 months ago

    Hyderabad, Telangana, India Lenexis Foodworks Full time

    **Company Description** Lenexis FoodWorks Pvt Ltd is a leading player in the Indian food industry. As the market leader in the Chinese QSR segment, our brand Chinese Wok is revolutionizing the way Chinese cuisine is consumed by offering hygienic and quality Indo-Chinese food at affordable prices. With over 180+ outlets in multiple cities, we cater to a...