Service Desk _Technical Support_3A{ Bangalore
2 months ago
Description:
Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
offering collaboration, mobility, and security, at the core, can transform an enterprise into workplaces that are intelligent, intuitive, productive and ensure enhanced employee experience.
Education -
Any Engineering Graduate / BSc. (IT) / BCA / MCA / M.Sc. (IT)
Job Responsibilities: -
Job role: level1 technical support
Min. 24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Intermediate knowledge of Network collaborations & VPN T/S
Knowledge of Google workspace adminconsole,salesforce,Google meet,Google Admin dig tool,SpeakeasyTroubleshoot issues related to every aspects of Googleworkspace admin console like: Users, Groups, Organizationalunits, Security: 2SV, SAML, SSO, Audit log, Devices, Billing, Adminroles and Data Migration, email issues, MX record, SPF, DMARC,DKIM, Domain verification, website hosting issues
Other Details
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