Call Center Representative

3 weeks ago

Ludhiana, India Magic Tree Holistic Wellness Full time

Job Description :

Call Centre Executive

Location: Magictree Ayurveda Centre, South City, Ayali Khurd, Ludhiana

Employment Type: Full-time

Experience: 2+ year in customer service/call centre role preferred

Key Responsibilities:

  1. Inbound & Outbound Calls:

  2. Handle all incoming calls related to inquiries about Ayurveda treatments, services, and appointment bookings.

  3. Make outbound calls to follow up on social media and online inquiries.

  4. Maintain a polite, empathetic, and service-oriented approach during all interactions.

  5. Enquiry Management:

  6. Respond promptly to inquiries received through social media platforms (Instagram, Facebook, WhatsApp, etc.), website forms, and email.

  7. Follow up on offline inquiries such as walk-ins and event leads.

  8. Maintain a daily schedule for timely follow-ups to ensure no potential lead is missed.

  9. Lead Conversion & Appointment Booking:

  10. Persuade potential clients to visit the Ayurveda hospital for consultations and treatments.

  11. Assist clients in scheduling appointments and provide necessary information on available therapies.

  12. Offer suitable package recommendations based on client needs.

  13. Database Management:

  14. Maintain accurate records of all customer interactions, follow-ups, and conversions in the CRM system.

  15. Prepare and share periodic reports on leads, appointments, and feedback.

  16. Customer Relationship Management:

  17. Build strong relationships by addressing concerns and queries professionally.

  18. Collect feedback from clients post-treatment and report the findings to the relevant department.

Key Skills & Competencies:

  • Excellent verbal communication skills in (language requirements, e.g., English, Hindi, Punjabi).

  • Strong interpersonal and persuasion skills.

  • Good knowledge of Ayurveda treatments or a willingness to learn.

  • Basic computer skills and experience with CRM tools.

  • Ability to multitask and maintain composure under pressure.

  • Customer-centric mindset with a proactive approach to follow-ups.

Preferred Qualifications:

  • Bachelor's degree or relevant diploma in customer service or related fields.

  • Experience in healthcare or wellness sector will be a plus.

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