Call Center Representative

4 days ago

Ludhiana, Punjab, India Magic Tree Holistic Wellness Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Description :

Call Centre Executive

Location: Magictree Ayurveda Centre, South City, Ayali Khurd, Ludhiana

Employment Type: Full-time

Experience: 2+ year in customer service/call centre role preferred

Key Responsibilities:

  1. Inbound & Outbound Calls:

  2. Handle all incoming calls related to inquiries about Ayurveda treatments, services, and appointment bookings.

  3. Make outbound calls to follow up on social media and online inquiries.

  4. Maintain a polite, empathetic, and service-oriented approach during all interactions.

  5. Enquiry Management:

  6. Respond promptly to inquiries received through social media platforms (Instagram, Facebook, WhatsApp, etc.), website forms, and email.

  7. Follow up on offline inquiries such as walk-ins and event leads.

  8. Maintain a daily schedule for timely follow-ups to ensure no potential lead is missed.

  9. Lead Conversion & Appointment Booking:

  10. Persuade potential clients to visit the Ayurveda hospital for consultations and treatments.

  11. Assist clients in scheduling appointments and provide necessary information on available therapies.

  12. Offer suitable package recommendations based on client needs.

  13. Database Management:

  14. Maintain accurate records of all customer interactions, follow-ups, and conversions in the CRM system.

  15. Prepare and share periodic reports on leads, appointments, and feedback.

  16. Customer Relationship Management:

  17. Build strong relationships by addressing concerns and queries professionally.

  18. Collect feedback from clients post-treatment and report the findings to the relevant department.

Key Skills & Competencies:

  • Excellent verbal communication skills in [language requirements, e.g., English, Hindi, Punjabi].

  • Strong interpersonal and persuasion skills.

  • Good knowledge of Ayurveda treatments or a willingness to learn.

  • Basic computer skills and experience with CRM tools.

  • Ability to multitask and maintain composure under pressure.

  • Customer-centric mindset with a proactive approach to follow-ups.

Preferred Qualifications:

  • Bachelor's degree or relevant diploma in customer service or related fields.

  • Experience in healthcare or wellness sector will be a plus.

  • Call Center Specialist

    7 days ago

    Ludhiana, Punjab, India TANGY SHOP INC. Full time ₹ 1,80,000 per year

    Job Title:Call Center Support Agent Location: Ludhiana (From Office) Job Type: Full-Time Salary: ₹15,000 per monthAbout the RoleWe are looking for motivated and customer-focusedCall Center Agentsto join our team in Ludhiana. The ideal candidate will handle inbound and outbound calls, assist customers with queries, provide accurate information, and ensure a...

  • Sales Representative

    7 days ago

    Ludhiana, Punjab, India 1one call service Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Looking for reliable, honest and hard worker who can speak, listen and write English.Work starts 6:30pm for 8-9 hoursCan work from home or go to officePermanent minimum needs for 3 yearsMessage me with your phone number, only serious inquiries.Thank youJasJob Types: Full-time, PermanentPay: ₹35, ₹50,000.00 per monthBenefits:Internet reimbursementWork...

  • Sales Telecaller

    2 days ago

    Ludhiana, Punjab, India Atoz Marketing Solution Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Responsibilities:* Maintain customer database* Meet sales targets through calls* Cold call leads, close deals* Represent company professionally on phone* Update CRM system regularly

  • Portfolio Resolutions Manager

    3 days ago

    Ludhiana, Punjab, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Portfolio Resolutions Manager-Mortgages-ARD Retail-ARD Retail Portfolio Job Role / KRA's Job requires managing central agencies and adding new agencies. Managing independent team from all states. Liaison with central and state teams. Meeting monthly collection targets. Deep bucket collections Job Requirements, Skills, Knowledge...

  • Customer Support Executive

    1 week ago

    Ludhiana, Punjab, India Bhatia International Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    BPO Call Center Jobs In LudhianaPosition: Customer Support ExecutiveQualification: Graduation in any discipline.Location: LudhianaExperience: 0-1 yearsJob ProfileGood communication skills.Should have basic IT Knowledge.Should have sales Flair.

  • Front Desk Receptionist

    2 days ago

    Ludhiana, Punjab, India vigour MOBILE pvt Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    This Position Vacant in Vivo Service Center in Ludhiana LocationJob DescriptionGreet and welcome visitors in a professional and friendly manner.Answer, screen, and direct incoming phone calls.Manage front desk operations, including handling queries and providing accurate information.Handle incoming and outgoing correspondence (couriers, emails,...

  • Urgent hiring/Sales Representative

    7 days ago

    Ludhiana, Punjab, India Oneconnect Verse Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Identifying potential customers through cold calling, email marketing, or other forms of outreachMaintaining relationships with existing customers to encourage repeat business & referralsNegotiating prices terms of sale with prospective customers Required Candidate profileGraduate in any subjectMust have1-2 years of exp. in Sales Excellent communication...

  • Quality Analyst

    3 days ago

    Ludhiana, Punjab, India Technocrats Horizons Compusoft Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Responsibilities : - Platform Expertise : Conduct daily call monitoring using specialized software (e.g., NICE, Verint, Genesys). Leverage advanced features to analyze call sentiment, agent speech patterns, and adherence to specific scripts and protocols. - Data-Driven Analysis : Utilize data analysis tools (e.g., SQL, Tableau, or advanced...

  • Admissions Officer(Field Sales)

    3 hours ago

    Ludhiana, Punjab, India O3Hire Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Territory Management & Outreach:Identify and visit colleges, corporate hubs, training centers, and career fairs to promote HR programs.Build relationships with placement officers, HR managers, and local influencers to generate leads.Consultative Selling:Conduct in-person counseling sessions to understand learner goals and recommend suitable HR courses.Tailor...

  • Advisor Voice

    3 days ago

    Ludhiana, Punjab, India Reliance Jio Infocomm Limited Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job Description Posted Date 26 Sep 2025 Function/Business Area Customer Service Location Ludhiana 2 - Gurdev Nagar Job Responsibilities Manage all customer interactions as rostered within parameters Demonstrate ownership on calls when contacted by customer Respond to all customers in appropriate tone and language Offer a...