Incident Manager with Telecom Domain

1 week ago

Bengaluru, India Tech Mahindra Full time

Role & responsibilities

  • Managing major incidents Responsible for handling P1, P2, P3 and P4 Critical Incidents till closure and follow the Incident management process.
  • Responsible for overall coordination of the incident management process, in particular whenever there are major incidents, Potential Service impacting Incidents and Non service impacting Incidents.
  • Coordinating interfaces between incident management and other service management processes
  • Driving the efficiency and effectiveness of the incident management process
  • Monitoring the effectiveness of incident management and making recommendations for improvement
  • Developing and maintaining the incident management process and procedures
  • Drive and Follow IRC/ PIR calls and follow (Internal Review Committee) process.
  • Responsible to prepare the IRC/ PIR Slide deck
  • Update IRC /RCA Follow up actions and follow up till closure
  • Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
  • Experience in Telecommunication Domain is essential and required.
  • Ready to work in 24*7 support model.
  • Excellent communication skills and flexible to perform assigned tasks
  • Responsible for Effective MI Communication to the stakeholders
  • Prepare and Publish Major incident review and coordinate effectively for RCA resolution with Problem management

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