General Manager Service

2 days ago

Raipur, India KNS Vinayak Auto Full time

The General Manager Service is responsible for the overall management of the service department of an automobile dealership, including workshop operations, customer satisfaction, revenue generation, and team development. This leadership role ensures smooth functioning of after-sales services.

Key Responsibilities:

1. Service Operations Management

  • Lead day-to-day operations of the workshop and service reception.
  • Ensure proper load management, bay utilization, and technician efficiency.
  • Monitor job card opening, vehicle diagnosis, repair quality, and timely delivery.
  • Ensure adherence to OEM Standard Operating Procedures (SOPs).

2. Customer Satisfaction (CSI)

  • Drive customer satisfaction and retention by delivering high-quality service.
  • Resolve customer complaints, escalations, and repeat job issues effectively.
  • Implement proactive communication and follow-up systems with customers.
  • Conduct regular customer feedback reviews and service clinics.

3. Business & Financial Management

  • Prepare and manage service department budget, including cost control.
  • Achieve monthly and annual revenue targets (labor, parts, accessories).
  • Monitor key metrics: service absorption rate, parts-to-labor ratio, gross margins.
  • Promote up-selling and cross-selling of value-added services and AMC packages.

4. Team Leadership & Training

  • Manage and mentor a team of Service Advisors, Technicians, Floor Controllers, and Customer Support Staff.
  • Conduct regular training, performance reviews, and team motivation initiatives.
  • Collaborate with HR for recruitment and skill development.

5. Coordination with Other Departments

  • Liaise with the Parts Manager for inventory management and parts availability.
  • Work closely with the Sales and CRM teams to ensure a smooth customer lifecycle.

Preferred candidate profile

  • Strong leadership and people management skills
  • Excellent understanding of dealership operations and DMS systems (e.g., AutoSoft, Reynolds, etc.)
  • High customer orientation and conflict resolution ability
  • Analytical thinking and strong decision-making skills
  • Proficiency in Microsoft Office and reporting tools

  • General Manager

    2 weeks ago

    Raipur, Chhattisgarh, India MARUTI INFRAACITY PRIVATE LIMITED Full time

    Job DescriptionCompany DescriptionMARUTI INFRAACITY PRIVATE LIMITED is a real estate company based in Raipur, Chhattisgarh, India.Role DescriptionThis is a full-time on-site role for a General Manager at MARUTI INFRAACITY PRIVATE LIMITED. The General Manager will oversee daily operations, manage staff, ensure sales deadlines are met, and handle client...

  • General Manager

    2 days ago

    Raipur, India MARUTI INFRAACITY PRIVATE LIMITED Full time

    Company Description MARUTI INFRAACITY PRIVATE LIMITED is a real estate company based in Raipur, Chhattisgarh, India. Role Description This is a full-time on-site role for a General Manager at MARUTI INFRAACITY PRIVATE LIMITED. The General Manager will oversee daily operations, manage staff, ensure sales deadlines are met, and handle client relationships....

  • General Manager

    6 days ago

    Raipur, India Shri Krishna Hospital Kharora Full time

    job title: general manager location: shri krishna hospital, kharora, raipur, chhattisgarhsalary: competitive, based on experiencequalification: masters degree in hospital management, healthcare administration, business administration, or a related fieldwork experience: minimum 2 years of experience in hospital managementcontact no-Experience2 - 5 YearsNo. of...

  • General Manager- Commercial

    2 days ago

    Raipur, India Real Ispat & Power Full time

    Hiring Now :-General Manager - CommercialCompany: - Real Ispat & Power LtdLocation: - Bhatapara, ChhattisgarhIndustry: Steel / Mining / Power / MetalsExperience: 1525 YearsQualification: B. Com / B.E / MBA (Operations / SCM / Finance preferred) Key Responsibilities: Lead all commercial operations including procurement, contracts, inventory, and vendor...

  • General Manager Sales and Marketing

    2 weeks ago

    Raipur, Chhattisgarh, India MARUTI INFRAACITY PRIVATE LIMITED Full time

    Company DescriptionMARUTI INFRAA CITY PRIVATE LIMITED is a real estate company based in Raipur, Chhattisgarh, India.Role DescriptionThis is a full-time on-site role for a General Manager at MARUTI INFRAACITY PRIVATE LIMITED. The General Manager will oversee daily operations, manage staff, ensure sales deadlines are met, and handle client relationships....

  • General Manager Sales and Marketing

    1 week ago

    Raipur, Chhattisgarh, India MARUTI INFRAACITY PRIVATE LIMITED Full time

    Company DescriptionMARUTI INFRAA CITY PRIVATE LIMITED is a real estate company based in Raipur, Chhattisgarh, India.Role DescriptionThis is a full-time on-site role for a General Manager at MARUTI INFRAACITY PRIVATE LIMITED. The General Manager will oversee daily operations, manage staff, ensure sales deadlines are met, and handle client relationships....

  • General Manager Sales and Marketing

    7 days ago

    Raipur, Chhattisgarh, India MARUTI INFRAACITY PRIVATE LIMITED Full time

    Company DescriptionMARUTI INFRAA CITY PRIVATE LIMITED is a real estate company based in Raipur, Chhattisgarh, India.Role DescriptionThis is a full-time on-site role for a General Manager at MARUTI INFRAACITY PRIVATE LIMITED. The General Manager will oversee daily operations, manage staff, ensure sales deadlines are met, and handle client relationships....

  • General Manager Sales and Marketing

    2 weeks ago

    Raipur, Chhattisgarh, India MARUTI INFRAACITY PRIVATE LIMITED Full time

    Company Description MARUTI INFRAA CITY PRIVATE LIMITED is a real estate company based in Raipur, Chhattisgarh, India. Role Description This is a full-time on-site role for a General Manager at MARUTI INFRAACITY PRIVATE LIMITED. The General Manager will oversee daily operations, manage staff, ensure sales deadlines are met, and handle client...

  • General Manager Sales and Marketing

    2 days ago

    Raipur, India MARUTI INFRAACITY PRIVATE LIMITED Full time

    Company DescriptionMARUTI INFRAA CITY PRIVATE LIMITED is a real estate company based in Raipur, Chhattisgarh, India. Role DescriptionThis is a full-time on-site role for a General Manager at MARUTI INFRAACITY PRIVATE LIMITED. The General Manager will oversee daily operations, manage staff, ensure sales deadlines are met, and handle client relationships....

  • Associate General Manager

    3 weeks ago

    Raipur, Chhattisgarh, India LivSpace Full time

    Job DescriptionAs an Associate General Manager - Sales, you will own the P&L of the micro territory within a larger geography and drive profitability. You will run and manage the daily Sales operations for your micro territory and monitor the daily / weekly sales conversion funnel and drive improvements to funnel shape and deliver monthly targets.- Drive...