Manager, Account Management, NA AVS

3 weeks ago

Bengaluru, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role
Team Manager, Account Management, North America (NA), Work Timings: 3pm-12am IST
As a Manager, Account Management as part of SAS you will have the exciting opportunity to help shape and deliver on a strategy for managing SAS sellers.
SAS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Account Managers responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Program teams and will be responsible for all aspects of the vendor's business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic seller partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our sellers.
You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the sellers's traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.
Responsibilities Include
· Lead a team of CSMs, prioritizing strategic initiatives and provide escalation support as needed.
· Success will be measured by the performance of your internal teams on input metrics and impact of sellers on creating a great customer experience for buying consumers
· Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
· Manage end to end goal setting for team to align with organizational goals.
· Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
· Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
· Leads recruiting and hiring efforts across direct team and broader organization.
· Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
· Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.
BASIC QUALIFICATIONS:
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
PREFERRED QUALIFICATIONS:
- 3+ years of team management experience
- MBA

  • Manager, Account Management, NA AVS

    3 weeks ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:About Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By...

  • Manager, Account Management, NA AVS

    3 weeks ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:About Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By...

  • Na

    7 months ago

    Bengaluru, India Women Entrepreneur Network Full time

    **na** *** Summary Experience Required: **3 - 7 Years** **Location**: **Bangalore** Category: **Management Consulting** NA

  • Na

    7 months ago

    Bengaluru, India Women Entrepreneur Network Full time

    **NA** *** Summary Experience Required: **5 - 10 Years** **Location**: **Bangalore** Category: **Management Consulting** NA

  • Amazon AVS Select Account Management Specialist

    2 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    **About Amazon**As a world-leading e-commerce platform, Amazon is committed to delivering an exceptional customer experience. We are seeking a highly motivated and experienced Account Management Specialist to join our Amazon Vendor Services (AVS) team in Sydney.**Job Description**The successful candidate will be responsible for managing key vendor partners,...

  • Presales Manager

    2 hours ago

    Bengaluru, India Black Box Full time

    Position : Presales Manager - AV/VCLocation : Bangalore (Manyata Tech Park)Work Model : On-siteJob description : identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.Communicating new developments to prospective clients.Should be knowledgeable about the AV OEM’s and there distributers.Job...

  • Sales Executive

    7 months ago

    Bengaluru, Karnataka, India Talent Scout Management Full time

    **Key Account Manager**: - Develop a growth strategy that is focused on both financial gain and customer satisfaction. - Understanding customer business processes, technology needs, and business issues and developing a client solution to meet those needs. - The position entails direct sales of Audio-Visual System Integration projects and services such as...

  • Account Manager, CA AVS, Paid Selling Partner Services

    3 weeks ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:About AmazonAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving...

  • Account Manager, US AVS, Paid Selling Partner Services

    4 days ago

    Bengaluru, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:About AmazonAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving...

  • Av Technician

    7 months ago

    Bengaluru, Karnataka, India Power Bridge Systems Full time

    **About us**: Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs. With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India. Our Passionate...

  • Av Technician

    7 months ago

    Bengaluru, Karnataka, India Power Bridge Systems Full time

    **About us**: Power Bridge is a customer centric IT Infrastructure Solution Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs. With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India. Our Passionate teams across...

  • Strategic Vendor Partnership Manager, Amazon AVS

    2 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    Amazon AVS - Strategic Vendor Partnership ManagerThis role is with myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.About UsWe are a customer-centric company that offers top-notch services to our most engaged customers - sellers/vendors. We strive to help them grow their businesses on Amazon through...

  • Manager – Sales

    7 months ago

    Bengaluru, India ARK Infosolutions Pvt. Ltd. Full time

    Location: Mumbai & BangaloreJob Profile:• Meet annual, quarterly, and monthly, sales quota targets.• Build key & long-term relationships with end users.• Engage the Solutions Architect team in regular presentations to customers.• Deliver sales presentations to clients.• Develop and implement strategic sales plans to achieve annual targets and...

  • Senior Brand Manager

    2 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    About AmazonAmazon is committed to being Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform.The company's DNA is driven by...

  • Manager – Sales

    7 months ago

    Bengaluru, India ARK Infosolutions Pvt. Ltd. Full time

    Location: Mumbai & BangaloreJob Profile:• Meet annual, quarterly, and monthly, sales quota targets.• Build key & long-term relationships with end users.• Engage the Solutions Architect team in regular presentations to customers.• Deliver sales presentations to clients.• Develop and implement strategic sales plans to achieve annual targets and...

  • Manager – Sales

    7 months ago

    Bengaluru, India ARK Infosolutions Pvt. Ltd. Full time

    Location: Mumbai & BangaloreJob Profile:• Meet annual, quarterly, and monthly, sales quota targets.• Build key & long-term relationships with end users.• Engage the Solutions Architect team in regular presentations to customers.• Deliver sales presentations to clients.• Develop and implement strategic sales plans to achieve annual targets and...

  • AV/IT Engineer

    1 month ago

    Bengaluru, India LTX - LaunchTrax Full time

    At LTX- LaunchTrax we build Next Gen Mission Systems for defense and aerospace customers. We work on customer applications in the field of mission planning, terrain visualisation and decision support systems and use a variety of technologies in 3D Geospatial, Image Processing, Extended Reality and various MIL standards to deliver cutting edge solutions to...

  • Av/it engineer

    1 month ago

    Bengaluru, India LTX - LaunchTrax Full time

    At LTX- Launch Trax we build Next Gen Mission Systems for defense and aerospace customers. We work on customer applications in the field of mission planning, terrain visualisation and decision support systems and use a variety of technologies in 3 D Geospatial, Image Processing, Extended Reality and various MIL standards to deliver cutting edge solutions to...

  • Digital Partnerships Manager, North America Amazon AVS

    3 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    About the RoleAs a Digital Partnerships Manager, you will be part of the Amazon Vendor Services (AVS) team, responsible for shaping and delivering strategies to manage Amazon AVS vendors. This exciting opportunity allows you to work with bright, customer-centric individuals who are driven and creative.Key ResponsibilitiesEstablish long-term partnerships with...

  • Av Support

    2 days ago

    Bengaluru, India Xpheno Full time

    **3 - 6 Year**: **Bangalore**: *** Experience & Eligibility: - Full-time graduate in Electronics, Computer Science, Information Technology, or related streams - Knowledge of enterprise procurement systems, IT asset data management - Relevant experience of 2 years in AV Infrastructure & 2 years in Procurement & Invoicing. - Understanding of enterprise AV...