Operations Manager

6 days ago


India Kindroid.In Full time
Company Description

Kindroid.ai is a leading provider of outsourced customer service and technical support, leveraging AI technology and human expertise to deliver efficient and personalized support solutions. Services offered include 24/7 support, multilingual capabilities, and tailored solutions for industries like e-commerce, SaaS, fintech, and telecommunications. With a global team of skilled professionals, Kindroid.ai empowers businesses to optimize customer service operations and enhance customer satisfaction.

Role Description

This is a full-time hybrid role for a Support Manager at Kindroid.ai in Gurugram, with remote work flexibility. The Support Manager will oversee and lead a team of support specialists, ensuring the delivery of exceptional customer service and technical support. Day-to-day tasks include managing support operations, resolving escalated customer issues, optimizing workflows, and implementing strategies to enhance customer experiences.

Qualifications
  • Strong leadership, communication, and problem-solving skills
  • Experience in managing customer support operations and teams
  • Knowledge of CRM systems and support tools
  • Ability to analyze data and generate insights for process improvements
  • Flexibility to adapt to changing priorities and work in a fast-paced environment
  • Experience in the tech industry or customer support sector is a plus
  • Bachelor's degree in Business Administration, Marketing, or related field

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