Community Engagement Associate

4 days ago

Hyderabad, India Earthful Full time
Why join Earthful ?

We are on a mission to improve nutrition in India, so that everyone can live life to the fullest If you are a curious person who enjoys learning new things, pushing your intellectual limits, and working on projects that have never been done before, then Earthful is the right place for you.

Who We Are ?

We are a passionate team who is super driven to make Earthful a trusted brand in the health & wellness space. Our founders are alumni of esteemed colleges such as IIT Kharagpur & ISB. They have a multitude of experience in corporations such as Uber, Deutsche Bank, ITC & Meesho. You will get a chance to work directly with them in building Earthful.

Community Engagement Associate

Location: Full-time position. Based out of Madhapur, Hyderabad.

Roles and Responsibilities:

  • Handle customer inquiries and resolve concerns through chat, phone calls, and email communication.
  • Maintain in-depth knowledge of our products, policies, and processes to effectively address customer inquiries and resolve concerns.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Order Management: Assist customers with placing, tracking, modifying, or canceling orders, and ensuring timely delivery.
  • Actively gather customer feedback and report common issues to improve the customer experience and product offerings.
  • Work closely with other departments, including logistics, marketing, and product development, to ensure a seamless customer journey.
  • Document customer interactions, feedback, and resolutions in our CRM system. Provide regular reports to management on common customer issues and trends.

Skills

  • Experience in speaking with customers and resolving concerns with a good understanding of the product.
  • Experience in working with tools like Excel or similar.
  • Strong customer relations skills
  • Excellent written and verbal communication skills in English
  • Experience working in a start-up or fast-paced environment is desirable
  • Ability to maintain confidentiality and work with sensitive information
  • Ability to handle multiple tasks with excellent organization skills

Be a part of Earthful's Family

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About Earthful

Earthful is an FMCG company focused in the health and wellness space. The founders (Sudha Gogineni and Veda Gogineni) are graduates from IIT Kharagpur and ISB with a multitude of experience across multinational companies & startups, such as Uber, Meesho, Deutsche Bank, ITC. Earthful is an early stage startup and hence the candidate will have the opportunity to work closely with the founders. We are looking for a candidate passionate about scaling a startup

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