Inside Sales Associate

4 weeks ago

Bengaluru, India Tricog Health Full time

Remote Cardiac diagnosis is an effective way to empower Healthcare providers. With robust AI technology, backed by human expertise, Tricog is a leader in the Medtech space solving critical Cardiovascular conditions by identifying them in time and accurately. This was a Journey that began in 2014 by founder, Dr. Charit Bhograj – an Interventional Cardiologist. Dr. Zainul Charbiwala and Dr. Udayan Dasgupta joined as co-founders shortly after.

Tricog operates in multiple geographies with a strong foothold in India, South East Asia and Africa, to name a few. Our product has been used by 5,000+ hospitals and clinics and has successfully saved over 350,000 lives. We have partnered with four state governments to run their state-wide STEMI programs covering 150+ million Indians through the public healthcare system.

About the Role of Inside Sales Associate:

As an Inside Sales Associate, you will be an integral part of our sales team, responsible for driving revenue growth through proactive customer engagement, lead qualification, and effective sales strategies. Your role involves establishing and nurturing customer relationships, understanding their needs, and promoting our products or services. Through your efforts, you will contribute to achieving sales targets, delivering exceptional customer experiences, and supporting the overall success of our organization.

Roles and Responsibilities:

  • The associate is responsible for generating opportunities through organic, in-house, and marketing channels
  • Ensure accurate data entry, input, and output tasks to user lead-flow funnels
  • Ensure adherence to TAT in responding to user queries, requests, and/or incoming leads
  • Ensure sales pitches delivered are accurate, and set the right expectations with the users.
  • Coordinate with the backend supply/Operations team to ensure timely fulfillment of orders.
  • Ensure a minimum volume of users/leads are reached out to every day.
  • Prioritize goal achievement, and hold oneself accountable to targets set with the leadership.
  • Track individual sales/conversions made, whilst retaining a high customer satisfaction score.
  • Ensure adherence to operating procedures w.r.t. the user flow, the calling flow, and the fulfillment processes.

Skills:

  • Experience with completing the full lifecycle of the customer journey, starting from initial contact, demo & conversion
  • Should be proficient in reporting through Excel/Google Sheets/ CRM
  • Effective interpersonal skills to work collaboratively with cross-functional teams.
  • Good communication skills both written and verbal so that he/she is clear in driving down the message to his team

Competencies you have:

  • Positive attitude
  • Adaptability
  • Willingness to learn and grow
  • A go-getter attitude

Education: Bachelor's or master's degree in any domain

Year of Experience: A minimum of 2 years of experience with telesales/sales.

Industry: Healthtech/ medical equipment Healthcare or devices or start-up background

is an added edge.

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