Customer Operation Executive
12 hours ago
Description :The Customer Service Executive is responsible for overseeing customer operations and ensuring the delivery of high-quality service. This role plays a key part in maintaining customer satisfaction and loyalty by managing inquiries, resolving issues, and coordinating with internal teams to provide seamless support. Key Responsibilities: Superior Availability : Drive product availability across digital platforms to support business growth through effective supply chain execution. Cross-Functional Collaboration : Partner with Key Accounts (Sales) and Supply Planning teams to align priorities and deliver customer-centric solutions. Master Data Management: Manage and maintain customer master data across the full portfolio, ensuring accuracy and consistency throughout the fulfilment network. Order Processing: Oversee daily product movement from Distribution Centres (DCs) to customer Fulfilment Centres (FCs), ensuring timely and efficient delivery. Operational Excellence: Conduct root cause analyses of allocation losses, address stock-outs, resolve MRP issues, correct mapping errors, and manage product lifecycle activities including delisting inactive packs and onboarding new listings. Shipment Coordination: Plan and execute daily shipments across DCs, proactively resolving operational of challenges of appointments/Detention and PO extensions. Performance Monitoring: Design and maintain KPI dashboards (Fill Rate, In-Stock %) to track weekly and monthly performance, implementing corrective actions where necessary. Strategic Leadership : Lead and contribute to strategic projects under Joint Business Planning (JBP), strengthening customer partnerships and enhancing supply chain efficiency. Experience Required: 3-5 years of experience in a customer operations role, preferably in the FMCG/Ecommerce industry Knowledge of SAP and CRM tools will be an added advantage. Experience with data visualization and Business Intelligence tools such as Tableau, Power BI. Qualification & Skills Required: Bachelor's degree in any discipline Excellent communication and interpersonal skills Ability to multitask and work in a fast-paced environment. Strong problem-solving and decision-making skills
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Availability Executive – Customer Operations
12 hours ago
Fort, India Unilever Full timeDescription :The Availability Resource will be part of the E-commerce Customer Operations team, with a primary responsibility to ensure stock as per customer demand. This role is critical in managing network transitions, monitoring performance, and collaborating with key stakeholders across Supply Planning (SP), Customer Service (CS), and Customer...
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Customer Operations Lead
12 hours ago
Fort, India Unilever Full timeDescription :The Capability Resource will be part of the E-commerce Customer Operations team, playing a pivotal role in driving capability unlocks that simplify operations and strengthen the transformation agenda. This position is designed to make the E-commerce team future-ready by identifying, implementing, and embedding best-in-class industry practices....
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Assistant Manager – Customer Operations-1
13 hours ago
Fort, India Unilever Full timeDescription :The Assistant Manager - Customer Service is responsible for overseeing customer operations and ensuring the delivery of high-quality service. This role plays a key part in maintaining customer satisfaction and loyalty by managing inquiries, resolving issues, and coordinating with internal teams to provide seamless support. Key Responsibilities:...
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Lead ECom- Customer Operation
13 hours ago
Fort, India Unilever Full timeJob Title: Lead ECom- Customer Operation Function: Supply Chain Work Location: Mumbai HO Req ID: R- Job Summary: This role will act as the Head of Customer Service for eCommerce channel and is pivotal in ensuring exceptional service delivery and fostering best-in-class partnerships with eCommerce players in India. The ideal candidate will drive growth for...
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Operation Executive
4 days ago
Raigarh Fort, India Stancor Alloys Inc Full timeSTEEL INDUSTRY PREFERRED Operations Executive coordinate and optimize business processes to achieve operational goals. Their key responsibilities include: - Developing and implementing operational strategies to improve efficiency. - Managing budgets, resources, and procurement. - Overseeing daily operations and ensuring productivity. - Ensuring compliance...
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Customer Relationship Executive
2 weeks ago
Fort Kochi, India ABAD Fisheries Pvt Ltd Full timeWe are looking for a Customer Relationship Executive (Female ) Chullikal-Fortkochi **Responsibilities** Handling incoming calls, attending to complaints, and forwarding them to concerned departments. Payment follow up Calling customers and persuading them to purchase the products of Abad foods. Responsible for achieving sales targets Receiving the...
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Customer Relationship Executive
4 days ago
Fort Kochi, India ABAD Fisheries Pvt Ltd Full timeWe are looking for a Customer Relationship Executive (Female ) Chullikal-Fortkochi **Responsibilities** Calling customers and persuading them to purchase the products of Abad foods. Responsible for achieving sales targets Receiving the orders from the customers and Coordinating with the operation team in Kerala branches to ensure the timely delivery of...
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Operations Executive
4 days ago
Fort, Mumbai, Maharashtra, India Galaxy HR Solutions Full timeOperations Executive location: Fort (Mumbai) Experience: 2-5 years **Job Description**: - Communicating with upper management to develop strategic operations goals. - Develop and implement short - and long-term plans to improve efficiency and effectiveness across all departments and business functions and achieve organizational goals. - Oversee daily...
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Operations Executive
6 days ago
Fort, Mumbai, Maharashtra, India Slo Mo Experiences Pvt Ltd Full time**We Are Looking For** If you are fond of execution and passionate about day-to-day business operations? Then we shall be glad to bring you on board! Your love for art and potential to run operations effectively will be appreciated here no doubt about that. But we too expect something in return - your sheer dedication and commitment to work. **Operations...
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Key Account Executive
3 weeks ago
Fort, India Unilever Full timeJob ID: R- Department: Customer Development Job Position: Key Account Executive - eCommerce (qCom / Grocery) Location – Mumbai HO We are looking to hire a Key Account Executive based in Mumbai. JOB DESCRIPTION: EXPECTED WORK: • In Stock Excellence – The KAE is accountable for efficient online availability of the portfolio on their respective platform....
