General Manager Operations

3 weeks ago

Gurugram, India Wattmonk Technologies Full time

Role Summary: General Manager Operations

The General Manager Operations will lead end-to-end delivery excellence across WattMonk's solar design and engineering services. This role demands strategic oversight, strong execution, and the ability to manage large, multi-shift teams while driving performance, process optimization, and client satisfaction.

Key Responsibilities

Operational Strategy & Execution

  • Define and implement scalable operational frameworks aligned with business goals
  • Drive delivery efficiency across multiple service lines and geographies
  • Ensure compliance with internal SOPs and external audit standards

Performance Management

  • Own KPIs including SLA adherence, turnaround time, and resource utilization
  • Monitor dashboards and flag risks proactively
  • Lead continuous improvement initiatives across workflows and tools

Team Leadership

  • Manage and mentor a team of 50+ across shifts and functions
  • Build accountability through mid-level managers and team leads
  • Foster a culture of transparency, ownership, and high performance

Stakeholder & Client Engagement

  • Collaborate with cross-functional teams (Product, Tech, Sales, Support)
  • Present operational insights and recommendations to senior leadership
  • Engage with clients to ensure service quality and satisfaction

Preferred Candidate Profile: General Manager – Operations

Experience & Background

  • 7–10 years of experience in operations leadership, preferably in service delivery or tech-enabled environments
  • Demonstrated success managing large teams (50+ members) across shifts and functions
  • Strong track record in SLA-driven delivery, turnaround time optimization, and performance governance
  • Exposure to client-facing roles with a focus on service quality and operational excellence

Core Competencies

  • Strategic planning and execution of operational frameworks
  • Process design, SOP development, and workflow automation
  • Ownership of KPIs including SLA, TAT, resource utilization, and quality metrics
  • Cross-functional collaboration with Product, Tech, Sales, and Support teams
  • Data-driven decision-making and comfort with operational dashboards

Education & Certifications

  • Bachelor's degree in Business Administration, Operations, or a related field
  • MBA preferred for strategic and cross-functional leadership
  • Certifications such as PMP, Lean Six Sigma, or equivalent are an added advantage

Leadership Attributes

  • Strong communicator with executive presence
  • Empathetic yet performance-focused team builder
  • Comfortable in fast-paced, agile environments
  • High accountability, ownership mindset, and stakeholder empathy

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