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Field Services Engineer

4 weeks ago

Delhi, India Waldent Full time

About the Role

We are seeking a
Field Service Engineer
to join Waldent's service team. The role involves installation, maintenance, troubleshooting, and repair of dental equipment and products. The ideal candidate will combine strong technical expertise with customer service skills to ensure a smooth and reliable experience for dental professionals using Waldent products.

Key Responsibilities

  • Install, calibrate, and demonstrate Waldent's dental equipment at client sites.
  • Perform preventive and corrective maintenance to ensure optimal performance of equipment.
  • Diagnose technical issues, troubleshoot, and provide timely resolutions.
  • Train dental professionals and staff on product usage, safety, and best practices.
  • Document service visits, repairs, and maintenance reports accurately.
  • Coordinate with internal teams (Sales, Customer Success, Technical Support) for seamless client experience.
  • Ensure high customer satisfaction by delivering prompt and professional service.
  • Stay updated on new product launches, technical updates, and industry best practices.

Requirements

  • Diploma/Degree in
    Biomedical Engineering, Electronics, Mechanical, or related technical discipline
    .
  • 1–3 years of experience
    as a Service Engineer (experience in dental/medical equipment preferred).
  • Strong knowledge of
    electromechanical systems, installation, and maintenance procedures
    .
  • Ability to troubleshoot effectively and work independently at client locations.
  • Excellent communication and customer-handling skills.
  • Willingness to travel frequently as per client requirements.
  • Proficiency in MS Office and service documentation tools.

Why Join Waldent?

  • Opportunity to work with
    cutting-edge dental technologies
    .
  • Be part of a
    fast-growing dental solutions company
    .
  • Exposure to both technical and client-facing roles.
  • Competitive compensation and growth opportunities.