Assistant Vice President Program Manager

3 weeks ago

Mumbai, India YES BANK Full time

JD:

  • Working with other stakeholders including product , marketing, technology, operations and compliance teams to enhance the program proposition
  • Design program content for the customer value proposition
  • Enhance acquisition effort through ensuring availability of appropriate sales tools
  • Will need to improvise, recommend enhancements to RM goal sheets, incentive structure, measurement metrics, reports and MIS to measure and drive acquisition and customer experience across several vectors
  • Responsible for customer onboarding journey and process for the program
  • Responsible for Analysis of Program Portfolio on an ongoing basis
  • Responsible for enhancing customer experience through process enhancement initiatives across all customer touch-points
  • Analyze and monitor customer complaints, conduct root cause analysis and ensure that processes are streamlines for enhanced customer experience
  • Enhance customer engagement throughout customer lifecycle including acquisition, retention and deepening
  • Creating customer centric initiatives to drive increased customer profitability and migrate customers to alternate channels including digital banking
  • Doing continuous competition benchmarking and gathering market intelligence to continuously innovate and upgrade the programme.

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