Customer Support Executive

4 weeks ago

Jaipur, India Uprising Science Full time

Job Role: Customer Support Executive
Location: Jaipur
Experience : 1-2 years

Working Days : 6 days
About Brand:
Minimalist ) is a science-driven homegrown brand committed
to bringing efficacy & transparency. The brand stays true to its vision of offering
unambiguous, solution and efficacy-based products. We are among the fastest-growing
brands in India. We believe in high-quality products made using best-in-class ingredients at
our own manufacturing facility. We are currently in the expansion phase. We have started
with Skincare and recently launched our haircare completing an assortment of about 60
SKUs.
Focusing on being omnipresent, we have expanded our base in SE-Asia, US, UK and GCC &
other geographies. This creates an incredible opportunity for professionals like yourself to
join us and be a part of this growth journey.
Key Responsibilities:
We are looking for a dedicated Customer Support Executive to join our team. The ideal
candidate possesses excellent communication skills, and is committed to delivering
outstanding customer service.
Respond to customer inquiries via phone, email, and live chat in a timely and
professional manner.
Resolve customer complaints and issues efficiently and effectively.
Provide product information and assistance to customers.
Escalate unresolved issues to the appropriate department for further investigation

and resolution.
Resolve customer complaints and issues efficiently and effectively within SLA
Keep accurate records of customer interactions and transactions.
Identify and recommend process improvements to enhance the customer
experience.
Build and maintain positive relationships with customers.
Stay up-to-date on product knowledge and company policies.
Competencies:
Bachelors degree or equivalent work experience, preferably in skincare, cosmetics,
or a related field.
Proven experience in customer support or a similar role, with a strong track record
of providing excellent service to customers.
Excellent communication skills, both verbal and written
Strong problem-solving abilities and the ability to handle challenging customer
situations with empathy and patience.

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