Academic Counselor
1 day ago
Job Description:
Career Counsellor will be a member of the primary contact team for students, professionals, entrepreneurs and other clients interested and will be responsible for assisting them over the phone and directly.
Major Responsibilities:
Should be the first and important point of contact for the students/ clients over telephone enquiry or direct enquiry
Understand in detail about each course and suggest potential career paths and set career goals for the students/ clients
Handle inbound and outbound calls completely
Career Counsellors should also respond to inquiries, manage complaints, troubleshoot significant service problems, and provide general information.
Document all calls, messages, and other contact information according to standard operating procedures (Update CRM on daily basis) including and especially all incoming enquiries.
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Manage and communicate effectively the course details or other details required in the case of references/leads/clients passed on by top management as part of administrative work.
Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole.
Required Qualification:
Bachelor's degree in any field.
Should have minimum 1+ year experience in Academic Counseling
Job Types: Full-time, Permanent
Pay: ₹18, ₹20,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- Academic counseling: 1 year (Required)
Language:
- Malayalam (Required)
Work Location: In person
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